Hybrid Insights & Research Lead, Member Experience

Capricorn; Perth; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work policy (2 days from home)?

Development opportunities

Paid parental leave

Get social

A place you want to be

Amazing benefits: gym membership, etc.

Job summary

Capricorn is seeking a Research and Insights Specialist to join the Voice of Community and Research team within the Brand, Marketing and Experience department. You will lead strategic research projects, oversee the Voice of Community program, and translate findings into actionable insights for internal stakeholders.

You will bring 5+ years in consumer insights or VOC roles, strong survey, qualitative and quantitative methods, and excellent communication skills to influence decision-making across

Qualifications

• 5+ years in consumer insights or Voice of Customer roles.
• Technical research skills from survey design to qualitative analysis.
• Experience using Qualtrics and Q.
• Ability to synthesize findings into actionable recommendations.

Responsibilities

• Manage and deliver key strategic research projects.
• Enhance Capricorn's Voice of Community research program.
• Analyse data to develop actionable insights for stakeholders.
• Collaborate with Experience Strategy and Service Design teams.

Skills

Market research

Qualitative research

Quantitative research

Stakeholder management

Survey design

Education

University degree in business/marketing/psychology

Tools

Qualtrics

Q

Job description

Capricorn is seeking a Research and Insights Specialist to join the Voice of Community and Research team within the Brand, Marketing and Experience department. You will lead strategic research projects, oversee the Voice of Community program, and translate findings into actionable insights for internal stakeholders.

You will bring 5+ years in consumer insights or VOC roles, strong survey, qualitative and quantitative methods, and excellent communication skills to influence decision-making across