Consumer Insights & Project Coordinator

RDG Insights PTY LTD; North Sydney Council; Hybrid; AUD 65,000 - 90,000; Full time

Job summary

Retail Doctor Group (RDG) is seeking a Consumer Insights & Project Coordinator to support the GM and RDG team. The role blends project coordination, survey scripting, research operations, client liaison and reporting, in a hybrid setting (3 days in office).

The candidate will manage multiple projects, anticipate dependencies, communicate progress, and raise risks early. Two years of experience in consumer insights or research operations is preferred, with hands-on survey scripting and strong

Qualifications

• Two years’ experience in consumer insights, market research or research operations.
• Hands-on survey scripting and insight delivery.
• Exposure to quantitative and qualitative research, including focus groups or interviews.

Responsibilities

• Maintain project plans, milestones, actions, dependencies and deliverable schedules.
• Coordinate contributors, clients, research suppliers and inputs against dates.
• Track progress, raise delays or risks early with suggested actions.
• Maintain project status, working files, decisions and actions with version control.
• Coordinate client scheduling, data requests, project updates and follow-ups.
• Prepare agendas and materials; capture decisions and actions; track to completion.
• Script approved online surveys with logic, routing, quotas, randomisation and piping.
• Test survey links across devices and resolve issues before launch.
• Clean, code, validate and tabulate research data.
• Build clear tables, charts, slides and written summaries.

Skills

Survey scripting

Project coordination

Client liaison

Excel

PowerPoint

Attention to detail

Job description

Retail Doctor Group (RDG) is growing, and in need of the next insights superstar.

The Consumer Insights & Project Coordinator supports the GM and wider RDG team to keep client projects organised, visible and moving to schedule. The role combines project coordination, survey scripting, research operations, client liaison and practical support with analysis and reporting. This is a hands‑on delivery role working in a hybrid setting (3 days in office). The successful candidate will own coordination and assigned research tasks across multiple projects, anticipate dependencies, communicate progress and raise risks early. They will contribute to insight outputs, while project methodology, strategic direction and final client advice remain with the GM or project lead.

Key responsibilities

• Maintain project plans, milestones, actions, dependencies and deliverable schedules.
• Coordinate contributors, clients, research suppliers and required inputs against agreed dates.
• Track progress and raise delays, risks or scope changes early, with a proposed action.
• Maintain project status, working files, decisions, actions and version control.
• Coordinate routine client scheduling, data requests, project updates and follow-up.
• Prepare agendas and materials; capture decisions and actions; and track them to completion.
• Script approved online surveys, including logic, routing, quotas, randomisation and piping.
• Test survey links across devices and resolve issues before launch.
• Clean, code, validate and tabulate quantitative and qualitative research data.
• Build clear tables, charts, slides and written summaries using RDG resources.

About you

• Around two years' experience in consumer insights, market research or research operations, including hands‑on survey scripting and insight delivery.
• Experience programming and quality‑checking surveys, including routing, quotas, fieldwork monitoring and data validation.
• Exposure to quantitative and qualitative research, including focus‑group or interview coordination.
• Strong organisation, client communication, Excel and PowerPoint capability across concurrent timelines.
• Highly organised and dependable, with a strong bias toward follow-through.
• Careful with detail and quality while remaining conscious of the project objective and deadline.
• Proactive in anticipating dependencies, asking questions and raising issues early.
• Clear, concise and professional in written and verbal communication.
• Collaborative and comfortable coordinating clients, colleagues and external suppliers.

About us

Retail Doctor Group (RDG) is a retail strategy, insights and transformation consultancy. We help retailers, consumer businesses, investors and industry partners improve performance through consumer research, commercial strategy, operational execution and capability development. Our work …