Insights Lead - Member Experience

Capricorn; Western Australia; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work policy

Development opportunities

Paid parental leave

Social events

Gym membership near office

Private health benefits

Job summary

Capricorn is seeking an experienced Research and Insights Specialist to lead strategic research projects and to enhance our Voice of Community program. You will translate data into practical recommendations for internal stakeholders and work with Experience Strategy and Service Design to improve member and supplier experiences.

The role sits in the Brand, Marketing and Experience team, offering hybrid work arrangements and opportunities to shape decisions at a national level across Australia and

Qualifications

• 5+ years in consumer insights or voice of customer roles.
• Strong survey design, qualitative and quantitative analysis skills.
• Experience synthesising findings into actionable recommendations.

Responsibilities

• Lead strategic research projects, internal or via external partners.
• Develop and manage Capricorn’s Voice of Community program.
• Analyse research outputs to generate actionable insights for stakeholders.
• Collaborate with Experience Strategy and Service Design to improve member experiences.

Skills

Market research

Qualitative research

Survey design

Data analysis

Qualtrics

Stakeholder management

Communication

Team collaboration

Hypothesis development

Education

University degree in business/marketing/psychology/anthropology

Tools

Qualtrics

Q

Job description

Capricorn is seeking an experienced Research and Insights Specialist to lead strategic research projects and to enhance our Voice of Community program. You will translate data into practical recommendations for internal stakeholders and work with Experience Strategy and Service Design to improve member and supplier experiences.

The role sits in the Brand, Marketing and Experience team, offering hybrid work arrangements and opportunities to shape decisions at a national level across Australia and