Associate Director | Retail, Property & Services

Resources Group; Sydney; Hybrid; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Additional annual leave and wellbeing

Learning and development programmes

Parental leave offering

Hybrid working built on trust and Aut

Job summary

Resources Group, a leading insights agency in Australia, invites you to lead high-impact client relationships and strategic research directions for major accounts. You will work with top brands across Retail, Property & Services, delivering large-scale CX/NPS studies, journey mapping, segmentation and brand research.

The role blends quantitative rigor with storytelling, mentoring, and client impact in a collaborative, hybrid setting.

Qualifications

• Strong credentials in a strategic insights agency environment.
• Ability to combine quantitative rigour with qualitative depth.
• Excellent stakeholder management and senior-level presentation skills.

Responsibilities

• Oversee design and delivery of bespoke quantitative and qualitative research programmes.
• Lead CX, NPS and Voice of Customer discussions with confidence.
• Integrate diverse evidence sources to reveal actionable insights for clients.
• Translate insights into clear business actions and dashboards for monthly/quarterly reporting.
• Mentor and develop junior consultants to elevate team capability.
• Deliver compelling insights and recommendations to senior decision-makers.

Skills

Quantitative skills

Stakeholder management

CX/NPS expertise

Consulting instincts

Presentation to senior stakeholders

Tools

Q software

Job description

This is an opportunity to step into a commercially significant client leadership role within a leading insights agency. You will take responsibility for the quality of client relationships, the standard of research outputs, and the strategic direction of a portfolio of major accounts.

Partnering with some of Australia's best-known brands across Retail, Property & Services, you'll enjoy deep, multi-layered client relationships and work spanning large-scale CX and NPS programmes across diverse portfolios of assets, alongside a steady pipeline of ad hoc projects including corporate reputation, journey mapping, segmentation, brand and pricing studies.

Key responsibilities include:

• Supporting and strengthening trusted client relationships, managing day-to-day delivery and engagement
• Designing and delivering bespoke quantitative and qualitative research programmes from proposal through to presentation
• Leading conversations around CX, NPS and Voice of Customer programmes with confidence and authority
• Integrating multiple evidence sources to uncover deeper insights and opportunities for clients
• Bringing commercial acumen to monthly and quarterly reporting, dashboarding, and the translation of insights into clear business actions
• Applying strong technical expertise, with advanced quantitative skills and Q proficiency essential
• Elevating team capability through mentoring and developing junior consultants
• Delivering compelling insights and recommendations that influence decision-making at senior levels

About you:

You are a commercially minded researcher with strong credentials in a strategic insights agency environment. Equally comfortable with numbers and people, you enjoy combining quantitative rigour with qualitative depth to answer complex business questions. You bring strong consulting instincts, excellent stakeholder management skills, and the ability to move seamlessly between analysis, storytelling and strategic thinking. You will be equally confident presenting to senior stakeholders as you are managing projects end-to-end, contributing to analysis, facilitating workshops, and supporting the development of others within the team. This role offers the chance to play a key part across a portfolio of high-profile clients, working within a collaborative and high-performing environment where quality, insight and client impact are paramount.

Other benefits you can count on include:

• Additional annual leave, including dedicated wellbeing days
• Bespoke learning and development programmes to support long-term career progression
• A progressive and generous parental leave offering
• Flexible, hybrid working built on trust and autonomy
• An award-winning, globally recognised consultancy at the forefront of decision science

About Resources Group

We are the Leading Global Talent Agency for Insights, Analytics & Data Strategy. Our consultants take the time to truly understand your career aims and are dedicated to providing tailored, impartial advice to find you the very best career move. We have access to an unrivalled and exclusive range of job opportunities with trailblazing agencies and blue-chips across Australia, NZ and APAC.

Resources Group’s Diversity and Equality Policy determines that we submit applicants to our clients on the basis of merit and ability, regardless of race, colour, age, disability, family responsibilities, gender, marital status, nationality, religious or political views or affiliations, sexual orientation or socio-economic background.