Insights Analyst: Strategic Data Storyteller for Banking

Resources Group; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Banking client immersion

Global scale data insights company

Generous leave, flexible working, and

Structured L&D program

Job summary

Resources Group is seeking an insights strategist to join a dedicated client service team handling a major bank. You will illuminate customer behaviour and the competitive landscape using a powerful data platform and rich databases, translating data into strategic narratives and delivering concise reports and insights for senior stakeholders.

Ideal candidates have experience in strategic insights, strong data storytelling, and client-facing presentation skills, with attention to NPS and share of

Qualifications

• Prior experience in another strategic insights agency.
• Experience using quantitative customer survey data – syndicated or customised.
• Strong analytical skills - Q software is essential.
• Experience translating data into strategic narratives
• Creating and helping to deliver client-ready presentations
• A client-facing analyst who enjoys building relationships, understanding problems and tailoring insights to build strong stakeholder engagement.
• Knowledge of core metrics like NPS and share of wallet ideal but we can teach you that

Skills

Strategic insights agency experience

Quantitative survey data analysis

Data storytelling

Client-ready presentations

Stakeholder engagement

Building relationships with clients

NPS and share of wallet knowledge

Tools

Q software

Job description

Resources Group is seeking an insights strategist to join a dedicated client service team handling a major bank. You will illuminate customer behaviour and the competitive landscape using a powerful data platform and rich databases, translating data into strategic narratives and delivering concise reports and insights for senior stakeholders.

Ideal candidates have experience in strategic insights, strong data storytelling, and client-facing presentation skills, with attention to NPS and share of