Senior Analytics Analyst - AI-Driven Insights

Commonwealth Bank; Sydney; In loco; AUD 120.000 - 150.000; Tempo pieno

Descrizione del lavoro

Commonwealth Bank in Sydney is seeking a Senior Analyst, Advanced Analytics to translate complex complaints data into actionable insights. You will work across the analytics lifecycle, from data wrangling to reporting, applying AI-driven techniques to uncover themes and signals that matter to customers and regulators.

You will build and maintain Tableau/Power BI dashboards for senior stakeholders, and collaborate across teams to ensure data accuracy, governance, and timely insights that inform

Competenze

• Strong SQL capability for large, complex datasets.
• Hands-on Python for data preparation, wrangling and advanced analysis.
• Experience with Tableau and/or Power BI for reporting and stakeholder outputs.
• Strong analytical and problem-solving skills with curiosity to investigate patterns.

Mansioni

• Source, wrangle and analyse large datasets using SQL and Python.
• Investigate complaints data to identify themes, root causes and changes in customer experience.
• Apply LLM-enabled analytics to summarize unstructured data and identify themes.
• Prepare data for LLM consumption with well-structured formats and governance.
• Delve beneath headline numbers to understand signals and risks before issues spread.
• Build and maintain high-quality dashboards and reports for senior stakeholders using Tableau/Power BI.
• Support regulatory and governance reporting with accurate, timely data reconciliation.
• Translate findings into clear, commercially meaningful insights for decision-makers.
• Collaborate with cross-functional stakeholders to assess impact and drive actions.

Conoscenze

SQL

Python

Tableau

Power BI

Analytical thinking

Stakeholder comms

Strumenti

Tableau

Power BI

Descrizione del lavoro

Commonwealth Bank in Sydney is seeking a Senior Analyst, Advanced Analytics to translate complex complaints data into actionable insights. You will work across the analytics lifecycle, from data wrangling to reporting, applying AI-driven techniques to uncover themes and signals that matter to customers and regulators.

You will build and maintain Tableau/Power BI dashboards for senior stakeholders, and collaborate across teams to ensure data accuracy, governance, and timely insights that inform