Insights Analyst - Global Data and Insights Company

Resources Group; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Banking client immersion

Global scale data insights company

Generous leave, flexible working, and

Structured L&D program

Job summary

Resources Group is seeking an insights strategist to join a dedicated client service team handling a major bank. You will illuminate customer behaviour and the competitive landscape using a powerful data platform and rich databases, translating data into strategic narratives and delivering concise reports and insights for senior stakeholders.

Ideal candidates have experience in strategic insights, strong data storytelling, and client-facing presentation skills, with attention to NPS and share of

Qualifications

• Prior experience in another strategic insights agency.
• Experience using quantitative customer survey data – syndicated or customised.
• Strong analytical skills - Q software is essential.
• Experience translating data into strategic narratives
• Creating and helping to deliver client-ready presentations
• A client-facing analyst who enjoys building relationships, understanding problems and tailoring insights to build strong stakeholder engagement.
• Knowledge of core metrics like NPS and share of wallet ideal but we can teach you that

Skills

Strategic insights agency experience

Quantitative survey data analysis

Data storytelling

Client-ready presentations

Stakeholder engagement

Building relationships with clients

NPS and share of wallet knowledge

Tools

Q software

Job description

Join a leading global data and insights company. In this role, you will work in a dedicated client service team looking after a major bank. This expert team works in tight collaboration with senior stakeholders to illuminate customer behaviour and the competitor landscape, leveraging an incredibly powerful data platform and rich customer databases. This role is perfect for an insights strategist who loves finding the story in customer data, can make the complex simple, and deliver succinct BAU and ad hoc reporting and strategic insights. It's not just banking, mortgages, insurance and superannuation. It's a sector where money, human behaviour, technology, trust and major societal changes all collide. Importantly, the insights you uncover have the potential to influence products, experiences and decisions that genuinely affect people’s lives.

Key skills and experience

• Prior experience in another strategic insights agency.
• Experience using quantitative customer survey data – syndicated or customised.
• Strong analytical skills - Q software is essential.
• Experience translating data into strategic narratives
• Creating and helping to deliver client-ready presentations
• A client-facing analyst who enjoys building relationships, understanding problems and tailoring insights to build strong stakeholder engagement.
• Knowledge of core metrics like NPS and share of wallet ideal but we can teach you that

What's On Offer

• Immersion in a major banking client
• Fast-growing, vibrant data insights company with global scale
• Generous leave, flexible working, bonuses and structured L&D
• A step into the fascinating and diverse world of financial services where the research questions are increasingly about how people live, make decisions, manage uncertainty and plan for their futures.

About Resources Group

We are the leading global talent agency for Insights, Analytics & Data Strategy. Our consultants take the time to truly understand your career aims and are dedicated to providing tailored, impartial advice to find you the very best career move. We have access to an unrivalled and exclusive range of job opportunities with trailblazing agencies and blue‑chips across Australia, NZ and APAC. Resources Group's Diversity and Equality Policy determines that we submit applicants to our clients on the basis of merit and ability, regardless of race, colour, age, disability, family responsibilities, gender, marital status, nationality, religious or political views or affiliations, sexual orientation or socio-economic background.