Inside Sales Representative

Enrich HR; City of Melbourne; On-site; AUD 60,000 - 90,000; Full time

Job summary

Intelli-Systems is seeking a technically minded Inside Sales Representative in Melbourne to support our Sales Team with developing customer solutions, preparing quotations and tenders, and identifying growth opportunities.

The role includes full technical training and ongoing development, combining product knowledge with commercial awareness and customer engagement to deliver high-quality solutions in critical infrastructure sectors.

Qualifications

• Strong technical aptitude to understand and communicate product specs.
• Experience supporting sales with proposals, quotes and tenders.
• Ability to build relationships with customers and stakeholders.

Responsibilities

• Prepare proposals, quotations and tenders for projects.
• Interpret technical specifications and customer requirements for accurate quotations.
• Provide technical assistance and product knowledge to the Sales Team.
• Build and maintain relationships with customers, suppliers and partners.
• Maintain accurate customer records and sales opportunities in the CRM.
• Coordinate with internal teams and vendors to support sales opportunities.
• Contribute to improvements in sales processes and customer experience.

Skills

Technical aptitude

Pre-sales experience

Customer engagement

Negotiation skills

Time management

Tools

CRM software

Job description

Intelli-Systems has over 25 years of industry experience delivering critical infrastructure solutions across Australia. Our team specialises in designing, supplying, implementing and supporting reliable power and cooling solutions tailored to our customers' unique business requirements. We are committed to delivering outstanding quality, technical expertise and practical solutions across a diverse range of industries.

Intelli-Systems is founded on excellence and is committed to providing innovative solutions, which has earned Intelli-Systems the reputable name for designing and implementing comprehensive and efficient energy products, such as UPS and cooling in the Data Centre environment.

Intelli-Systems offers a professional and friendly atmosphere, a great working environment and regular team events with career progression opportunities.

The Role

Intelli-Systems is seeking a technically minded and proactive Inside Sales Representative to support our Sales Team in developing customer solutions, preparing quotations and tenders, and identifying opportunities for business growth.

Full technical training and ongoing development will be provided to help you build your product knowledge and understanding of critical infrastructure systems. We're looking for someone with a positive attitude, strong technical aptitude and a genuine enthusiasm for learning and developing their skills.

This is a full-time, permanent position reporting directly to the Sales Manager. The role combines technical product knowledge, commercial awareness and customer engagement to help deliver high-quality solutions across the critical infrastructure and data centre sectors.

Prepare proposals, quotations and tenders for projects ranging from standard equipment supply to complex solutions involving UPS systems, power distribution, cooling, installation, servicing, maintenance and construction.

Interpret technical specifications, customer requirements and project scopes to assist in developing accurate quotations and fit-for-purpose solutions.

Provide technical assistance and product knowledge to the Sales Team, helping identify suitable equipment and solutions for customer applications.

Build and maintain strong relationships with new and existing customers, vendors, suppliers and service partners.

Proactively identify and support opportunities to grow business with existing and prospective customers.

Maintain accurate and up-to-date sales opportunities, customer records and activities within the company CRM system.

Coordinate with internal teams, vendors and service partners to resolve customer enquiries and support the effective delivery of sales opportunities.

Contribute to the ongoing improvement of sales processes, quotation accuracy and overall customer experience.

Attributes desired for the position include:

Strong technical aptitude, with the ability to understand, interpret and communicate technical product specifications and customer requirements.

Previous experience or technical knowledge of critical infrastructure systems, including UPS, power distribution, cooling systems and data centre environments, would be highly regarded.

Previous experience or a basic technical understanding of IT networking would be advantageous, but is not essential.

Ability to interpret technical documentation, equipment specifications and project scopes to assist in developing accurate quotations and tailored solutions.

Previous experience in pre-sales, sales support or a similar role.

A willingness to develop technical expertise through ongoing product training and engagement with leading industry manufacturers.

High attention to detail, with strong time management skills.

Excellent written and verbal communication, negotiation and interpersonal skills.

Professional presentation and the ability to build positive relationships with customers, suppliers and colleagues.

Ability to work effectively both independently and as part of a collaborative team.

The successful candidate will be offered a competitive salary package.

To find out more about Intelli-Systems please visit our website at https://intelli-systems.com.au