Inside Sales Executive

PIL Australia Pty; Sydney; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid working (up to 2 days from home

Competitive salary package

Mental health and wellbeing support

Job summary

PIL Australia is seeking an experienced Inside Sales Executive to support our Sales team with rate quotations, freight proposals and customer inquiries. You will develop and maintain direct customer relationships, while collaborating with internal teams and overseas agents.

You should be proactive in identifying new opportunities, skilled in CRM use, and capable of managing competing priorities in a fast-paced shipping environment. Hybrid work arrangement offered in Sydney.

Qualifications

• Experience in sales or sales support.
• Understanding of general shipping practices.
• Strong customer relationship and stakeholder management.
• Proficient in Outlook, Word and Excel.

Responsibilities

• Prepare accurate rate quotations and freight proposals.
• Negotiate rates with the Commercial Team.
• Coordinate and respond to sales leads and customer enquiries.
• Develop and maintain relationships with allocated customers.
• Follow up sales activities and CRM data.
• Maintain customer rates, rate sheets, contracts and related sales records.
• Support business development through market research and cold calling.
• Follow company processes and deadlines.

Skills

Sales experience

CRM

MS Office

Communication skills

Shipping knowledge

Education

Relevant tertiary qualification

Tools

CRM software

Job description

PIL Australia is a dynamic Shipping Agency business, representing carriers Pacific International Lines (PIL) and Mariana Express Lines in Australia.

Part of the Singapore-based PIL Group, Mariana Express Lines focuses on niche regional trades across Asia-Pacific, including Australia, Southeast Asia and the Pacific Islands, offering reliable services with fast transit times.

At PIL Australia, we believe our people are key to our success. You’ll join a supportive team environment where you are encouraged to grow, develop and take ownership of your role.

About the Role

We have a fantastic opportunity for an experienced and proactive Inside Sales Executive to join our team.

This is a varied, customer-focused role supporting our Sales Executives to maximise their external sales activities, while also developing and maintaining direct customer relationships. You will assist with rate quotations, freight proposals, sales leads and general enquiries, working closely with customers, internal teams, interstate colleagues, principals and overseas agents.

You will also help identify new business opportunities through market research, cold calling and lead follow-up, while ensuring customer rates, CRM activities, contracts and sales records are accurate and up to date.

Key Responsibilities

• Prepare accurate and competitive rate quotations and freight proposals.
• Negotiate required rates with the Commercial Team.
• Coordinate and respond to sales leads, customer enquiries and email correspondence.
• Develop and maintain relationships with allocated customers.
• Follow up sales activities, leads and customer information through the company CRM.
• Maintain customer rates, rate sheets, contracts and related sales records.
• Support business development through market research and cold calling.
• Follow company processes and procedures while completing tasks accurately and within required deadlines.

To Be Successful in This Role, You Will:

• Have previous experience in sales or sales support.
• Possess a good understanding of general shipping practices.
• Have strong customer relationship and stakeholder management skills.
• Be an effective verbal and written communicator who can engage confidently at all levels.
• Be highly organised, with strong record-keeping skills and the ability to manage competing priorities.
• Be proactive and comfortable identifying and following up sales opportunities.
• Demonstrate initiative when problem-solving and know when an issue should be escalated.
• Be proficient in Microsoft Outlook, Word and Excel.
• Professional shipping or business qualifications, or a relevant tertiary qualification, will be highly regarded.

Working with PIL Australia

Your success is important to us.

When you join the PIL Australia team, we invest in your development and recognise your contributions.

In addition to joining a friendly and supportive team, we offer:

• Competitive salary package
• Hybrid working, with up to two days working from home
• Mental health and wellbeing support program

Employment with PIL Australia is subject to the satisfactory outcome of a Nationally Coordinated Criminal History Check (NCCHC) Police Check.