Inside Sales & Customer Support Specialist

O&M Halyard APAC; Sydney; Hybrid; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Birthday leave

Wellness leave

Job summary

Owens & Minor (O&M Halyard APAC) in Sydney is seeking an Inside Sales & Customer Support Specialist to support our Australian sales organisation across inside sales, customer support and project coordination. You will manage designated customer accounts, support revenue retention and growth, and coordinate key sales activities including priority projects, backorders, supply disruptions and product samples.

This role offers a hybrid work arrangement and is based in Sydney, with flexibility for

Qualifications

• Experience in inside sales, sales support, customer support, or account coordination.
• Proven ability to grow revenue and manage key accounts.
• Strong written and verbal communication with customers.
• Proficient in using CRM and data reporting tools.

Responsibilities

• Manage designated customer accounts through inside sales, maintaining relationships by phone, email, and virtual engagement.
• Support revenue retention and growth by monitoring activity and identifying upsell opportunities.
• Coordinate quotes, pricing requests, and proposals with Salesforce records.
• Provide sales support across Acute and Non Acute teams, including reporting and administration.
• Plan and track priority sales projects with milestones and stakeholders.
• Coordinate product transitions and sales strategies for time-bound initiatives.

Skills

Inside sales

Customer support

Project coordination

Salesforce

Power BI

CRM systems

Account management

Communication skills

Cross-functional collaboration

Tools

Salesforce

Power BI

SAP

Job description

Owens & Minor is a global healthcare solutions company with integrated technologies, products, and services aligned to deliver significant and sustained value for healthcare providers and manufacturers across the continuum of care. A FORTUNE 500 company, Owens & Minor has annualized revenues exceeding $10 billion, including contributions from Halyard Health S&IP.

O&M Halyard is focused on advancing health and healthcare by delivering clinically superior infection prevention and surgical solutions. Our solutions keep pace with a complex and changing healthcare industry, protecting staff, surgical teams, and ultimately supporting better patient outcomes.

As our Inside Sales & Customer Support Specialist, you will support our Australian sales organisation across inside sales, customer support and project coordination.

You will manage designated customer accounts, support revenue retention and growth, and coordinate key sales activities including priority projects, backorders, supply disruptions and product samples. Working cross functionally, you will help deliver a positive customer experience while supporting strong commercial outcomes.

Note: This is a full time, 12 month fixed term contract (potentially even 24 months fixed term contract) based ideally in Sydney, with a hybrid working arrangement, though we're open to candidates from other states.

• Legally authorised to work in Australia without visa sponsorship

• Manage designated customer accounts through an inside sales model, maintaining strong relationships through phone, email and virtual engagement
• Maintain and grow contracted and non contracted revenue by monitoring customer activity, identifying retention risks and uncovering cross sell and upsell opportunities
• Coordinate customer reviews, quotations, pricing requests, proposals and follow up activities while maintaining accurate customer and opportunity records in Salesforce
• Provide structured sales support across Acute and Non Acute sales teams, coordinating customer follow up, reporting and commercial administration
• Plan, coordinate and track priority sales projects, including milestones, actions, risks, dependencies and stakeholder updates
• Support customer and product transition initiatives, sales strategies and other time bound commercial projects

Backorders & Customer Communication

• Act as a central sales coordination point for backorders and supply disruptions, working closely with Supply Chain and logistics partners
• Monitor customer, revenue and contract impacts and coordinate timely customer communications, alternative products, substitutions and mitigation actions
• Identify and elevate significant customer, contractual or commercial risks while maintaining clear visibility of affected customers and recovery actions
• Coordinate sample and free of charge product requests, approvals, fulfilment and customer receipt
• Track product evaluations, trials, conversions and related demand drivers, ensuring appropriate follow up with Sales, Product Management and Supply teams

Cross Functional Collaboration & Continuous Improvement

• Work closely across Sales, Product Management, Supply Chain, Finance, Customer Service and logistics partners to resolve customer and operational issues
• Use customer insights, Power BI reporting and business data to identify risks, opportunities and areas for improvement
• Support continuous improvement initiatives that strengthen customer experience, operational visibility and sales effectiveness

Cross Functional Collaboration & Continuous Improvement

• Work closely across Sales, Product Management, Supply Chain, Finance, Customer Service and logistics partners to resolve customer and operational issues
• Use customer insights, Power BI reporting and business data to identify risks, opportunities and areas for improvement
• Support continuous improvement initiatives that strengthen customer experience, operational visibility and sales effectiveness
• Experience in inside sales, sales support, customer support, customer service, sales operations, account coordination or project coordination
• Demonstrated experience managing customer relationships and supporting revenue retention and growth across a portfolio of accounts
• Strong organisational and project coordination skills with the ability to manage multiple priorities, milestones and stakeholders
• Experience using Power BI for customer, sales or operational reporting and analysis
• Experience with SAP and CRM systems, preferably Salesforce
• Strong data analysis and reporting capability with the ability to translate information into clear actions and commercial insights
• Strong written and verbal communication skills with confidence communicating directly with customers
• Healthcare, medical device or consumables industry experience is highly regarded
• Experience with customer or product transitions, sales projects, inventory, supply planning or backorder management is an advantage
• Experience working with 3PL or 4PL providers and supply chain partners is an advantage

Why Join Us?

• Supportive and inclusive company culture
• Birthday leave to celebrate your day
• 3 wellness leave days annually to recharge and focus on your well-being