Inside Sales Consultant, ANZ, NSW

Central Innovation; Ku-ring-gai; On-site; AUD 65,000 - 90,000; Full time

Job summary

Central Innovation in Australia is seeking an Inside Sales Consultant to generate, develop and convert opportunities through proactive telephone, digital and virtual engagement with prospects and existing customers.

You will build a structured pipeline, qualify opportunities, conduct discovery, position software and services, and move deals from contact to close while maintaining accurate records in your CRM.

Qualifications

• 2–5 years' experience in inside sales, business development, telemarketing, customer acquisition or software/SaaS and professional services sales
• Demonstrated success in a target-driven sales environment
• Strong telephone and interpersonal communication skills
• Confident and persuasive communication style with the ability to build rapport quickly
• Demonstrated ability to identify customer needs through effective questioning and listening
• Ability to conduct a commercial conversation with business owners, executives and operational managers
• Ability to understand and explain technology and software solutions in straightforward business language
• Strong objection-handling, negotiation and closing skills
• Experience using CRM systems and maintaining accurate sales records
• Strong time management and organisational skills

Responsibilities

• Make outbound calls and undertake proactive engagement with prospective customers
• Respond promptly to inbound enquiries, campaigns and marketing-generated leads
• Develop and maintain a pipeline of prospective customers through structured prospecting activity
• Research prospective organisations to understand their business, industry and potential requirements
• Identify appropriate decision-makers and influencers within target organisations
• Generate new sales opportunities through effective telephone, email and digital outreach/engagement
• Conduct structured discovery conversations to understand customer objectives, business processes, challenges and requirements
• Qualify opportunities based on business need, fit, urgency, authority, commercial potential and likelihood of conversion
• Present and position relevant software and services in terms of customer outcomes, benefits and business value
• Maintain an accurate and active sales pipeline and manage opportunities from initial contact through qualification, proposal, negotiation and close

Skills

Inside sales

Business development

Telemarketing

Software/SaaS sales

CRM usage

Negotiation

Communication

Time management

Tools

CRM software

Job description

The Inside Sales Consultant is responsible for generating, developing and converting sales opportunities through proactive telephone, digital and virtual engagement with prospective and existing customers. The role combines lead generation, business development, needs discovery, solution positioning, sales qualification and opportunity conversion. The Inside Sales Consultant will engage primarily with small to medium-sized businesses, understand their business and operational requirements, identify opportunities where our software and services can create value, and progress qualified opportunities through the sales process.

Key responsibilities

• Make outbound calls and undertake proactive engagement with prospective customers
• Respond promptly to inbound enquiries, campaigns and marketing-generated leads
• Develop and maintain a pipeline of prospective customers through structured prospecting activity
• Research prospective organisations to understand their business, industry and potential requirements
• Identify appropriate decision-makers and influencers within target organisations
• Generate new sales opportunities through effective telephone, email and digital outreach/engagement
• Conduct structured discovery conversations to understand customer objectives, business processes, challenges and requirements
• Qualify opportunities based on business need, fit, urgency, authority, commercial potential and likelihood of conversion
• Present and position relevant software and services in terms of customer outcomes, benefits and business value
• Maintain an accurate and active sales pipeline and manage opportunities from initial contact through qualification, proposal, negotiation and close

About you

• 2–5 years' experience in inside sales, business development, telemarketing, customer acquisition or software/SaaS and professional services sales
• Demonstrated success in a target-driven sales environment
• Strong telephone and interpersonal communication skills
• Confident and persuasive communication style with the ability to build rapport quickly
• Demonstrated ability to identify customer needs through effective questioning and listening
• Ability to conduct a commercial conversation with business owners, executives and operational managers
• Ability to understand and explain technology and software solutions in straightforward business language
• Strong objection-handling, negotiation and closing skills
• Experience using CRM systems and maintaining accurate sales records
• Strong time management and organisational skills