Information Technology Support Specialist

Wave Visas Immigration Consultants in Delhi; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Full-time employment

Professional development opportunities

Visa sponsorship potential (employer)

On-site/hybrid/remote options

Job summary

Wave Visas Immigration Consultants seeks an IT Support Specialist to join its technology team in Australia. This full-time, on-site role may also offer hybrid or remote work depending on employer requirements.

You will provide technical assistance, troubleshoot hardware and software, manage user accounts, and support network connectivity. Strong Windows and Microsoft 365 knowledge, plus good communication, are essential for success.

Qualifications

• Bachelor's degree or diploma in IT or a related field.
• Experience in IT support or technical support.
• Knowledge of Windows OS and common business applications.
• Familiarity with networking basics and VPNs.

Responsibilities

• Provide technical support to employees for hardware and software.
• Install, configure, and maintain computers and IT equipment.
• Diagnose and resolve issues with desktops, printers, and peripherals.
• Troubleshoot OS, email, and connectivity problems.
• Manage user accounts and access permissions.
• Monitor system performance and perform routine maintenance.
• Support network connectivity, Wi-Fi, VPNs, and basic servers.
• Maintain IT asset records and support tickets.
• Assist with data backups and cybersecurity practices.
• Escalate complex issues to senior IT teams.
• Provide training and guidance to end users.
• Follow IT policies and security standards.

Skills

IT support

Customer service

Problem-solving

Communication

Education

Bachelor's degree or diploma in Information Technology or related field

Tools

Windows OS

Microsoft 365

VPN technologies

IT service desk tools

Job description

About the Role

IT Support Specialist – Australia

Location: Australia

Job Type: Full-time

Workplace Type: On-site / Hybrid / Remote, depending on employer requirements

Experience Level: Mid-Senior Level

Industry: Information Technology / Technical Support

We are seeking a skilled and motivated IT Support Specialist to join a professional technology team in Australia. The successful candidate will provide technical assistance, troubleshoot hardware and software issues, maintain IT systems, and ensure smooth day-to-day technology operations.

Key Responsibilities

• Provide technical support to employees and end users for hardware, software, and network-related issues.
• Install, configure, and maintain computer systems, applications, and IT equipment.
• Diagnose and resolve technical problems involving desktops, laptops, printers, and peripherals.
• Troubleshoot operating systems, email applications, and connectivity issues.
• Set up and maintain user accounts, access permissions, and IT resources.
• Monitor system performance and assist with routine IT maintenance.
• Support network connectivity, Wi‑Fi, VPNs, and basic server-related issues.
• Maintain IT asset records, technical documentation, and support tickets.
• Assist with data backups, system updates, and cybersecurity best practices.
• Escalate complex technical issues to senior IT teams when necessary.
• Provide technical guidance and training to end users.
• Follow company IT policies, security standards, and troubleshooting procedures.

Required Qualifications

• Bachelor's degree or diploma in Information Technology, Computer Science, Computer Systems, or a related field.
• Relevant professional experience in IT support or technical support.
• Knowledge of Windows operating systems and common business applications.
• Understanding of computer hardware, software installation, and troubleshooting.
• Basic knowledge of networking, TCP/IP, DNS, DHCP, and VPN technologies.
• Familiarity with Microsoft 365, user account management, and IT service desk tools.
• Strong analytical, problem-solving, and communication skills.
• Ability to work independently and collaboratively while managing support requests.

Preferred Qualifications

• Experience with Microsoft Active Directory and Microsoft Entra ID.
• Familiarity with IT service management tools and ticketing systems.
• Knowledge of endpoint security, antivirus solutions, and system updates.
• Experience supporting remote users and troubleshooting connectivity issues.
• Familiarity with cloud services and basic server administration.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications.

What We Offer

• Competitive compensation based on experience, skills, and employer requirements.
• Full-time employment opportunities.
• Professional and collaborative work environment.
• Opportunities for professional development and career growth.Training and learning opportunities, where available.
• Employee benefits, subject to employer policy.
• Potential employer‑supported work visa, subject to employer sponsorship and Australian immigration eligibility.

Equal Opportunity Statement

We are committed to providing an inclusive and respectful workplace. Employment decisions are based on qualifications, skills, experience, and business requirements, in accordance with applicable Australian employment laws.