Service Coordinator

Mackay Fluid Power; Mackay Regional; On-site; AUD 80,000 - 90,000; Full time

Job summary

Mackay Fluid Power is seeking a diligent service administrator to manage workshop and field service jobs across the Bowen Basin. You will open jobs, generate quotes, line up parts and ensure paperwork is ready for invoicing, keeping customers informed at every step.

Based at our Paget workshop with field work across sites, this role emphasizes accuracy and timeliness: quotes within two to three days, proper job records, and smooth PO handling to keep jobs moving to invoicing.

Qualifications

• Experience coordinating service, maintenance or workshop jobs in an industrial, mining or mechanical business.
• Comfort in a job management system (AroFlo, SAP, Pronto, MEX or similar) and Excel.
• A real eye for detail. A job isn't finished until the records are.
• The confidence to chase a fitter, a supplier or a site contact without it turning into a fight.

Responsibilities

• Open workshop and field service jobs in AroFlo with the customer, site, contact, equipment and PO details right the first time.
• Turn the Service Lead's assessment into a quote, getting it reviewed and delivered to the customer within two to three working days.
• Booking field work with the Service Lead and ensuring inductions, site access and permits are sorted before anyone leaves the yard.
• Work the service reports weekly (quotes in progress, quotes pending approval, expired quotes, open tasks and tasks due this month) and chase whatever is stuck.
• Ordering service parts through our ERP system, with the supplier quote attached to the job.
• Checking job cards, test sheets, photos and timesheets before a job closes.
• Chasing POs on finished work and getting jobs to Ready to Invoice within two working days.

Skills

Service coordination

Job management software

Attention to detail

Supplier liaison

Tools

AroFlo

SAP

Pronto

MEX

Job description

$80,000 to $90,000 + super · Full time, 40-hour week

The job

Every service job at Mackay Fluid Power runs across one desk. A cylinder comes in off a dragline, a pump fails at a coal handling plant, a site wants a fitter on Tuesday. Someone has to open the job, get the quote out, line up the parts, book the work and make sure the paperwork is right before it goes to invoice.

Who we are

Mackay Fluid Power repairs, rebuilds and supplies hydraulic, lubrication and automation equipment from our workshop in Paget and on site across the Bowen Basin. Most of our customers are coal mines and the contractors who keep them running. We distribute Banlaw, Lincoln, SKF, Graco, Edmo, SMC, Stauff, Hannay Reels and Norgren, and we're certified to ISO 9001, 14001 and 45001.

What you'd actually be doing

• Opening every workshop and field service job in AroFlo with the customer, site, contact, equipment and PO details right the first time.
• Turning the Service Lead's assessment into a quote, getting it reviewed and getting it to the customer within two to three working days.
• Booking field work with the Service Lead and making sure inductions, site access and permits are sorted before anyone leaves the yard.
• Working the service reports every week (quotes in progress, quotes pending approval, expired quotes, open tasks and tasks due this month) and chasing whatever is stuck.
• Ordering service parts through our ERP system, with the supplier quote attached to the job.
• Checking job cards, test sheets, photos and timesheets before a job closes.
• Chasing POs on finished work and getting jobs to Ready to Invoice within two working days.

You price to our supplier pricing framework. Discounts and changes to scope go to the Operations Manager. You won't be out selling. You'll be the person customers and fitters rely on to know where every job is up to.

What you'd need

On day one

• Experience coordinating service, maintenance or workshop jobs in an industrial, mining or mechanical business.
• Comfort in a job management system (AroFlo, SAP, Pronto, MEX or similar) and Excel.
• A real eye for detail. A job isn't finished until the records are.
• The confidence to chase a fitter, a supplier or a site contact without it turning into a fight.

Would help

• A hydraulics or fluid power background, or time on the tools.
• Experience with mining customers' PO and supplier portals, such as SAP Ariba.
• Time in an ISO certified business.

We'll teach you

AroFlo, our pricing, and the hydraulics. Our Service Lead and Operations Manager work alongside this role every day. We'd rather have someone organised who learns the product than someone who knows the product and can't keep a schedule.

What's in it for you

• $80,000 to $90,000 base plus superannuation, depending on experience.
• A 40-hour week, Monday to Friday, at our Paget workshop.
• A role with clear edges. Your responsibilities and measures are written down and agreed before you start.
• A short line to the decision maker. You report to the Operations Manager in Mackay, so when something needs deciding it gets decided.
• A group that owns its own training business, so development is real.

What's hard about it

Mining doesn't book ahead. Breakdowns land on top of planned work, and the schedule you built on Monday morning will often be wrong by lunch. Customers' PO systems are slow and particular, and a missing PO number can hold a finished job for weeks.

You'll also be the one holding fitters to their paperwork when they'd rather be on the next job. And the workshop has a ceiling, so part of this role is telling people honestly when we can fit them in.

If that sounds like a problem you'd enjoy fixing, you're the person we're describing.

Mackay Fluid Power · part of The Atomus Group with Metropolitan Hydraulic Services and APT Training