Service Desk Lead – Industrial Hydraulics and Repairs

Mackay Fluid Power; Sydney; Presencial; AUD 80.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Superannuation

Descripción de la vacante

Mackay Fluid Power is seeking a Service Coordinator to manage end-to-end service jobs from intake to invoicing. You will open jobs in AroFlo, convert assessments into quotes, and coordinate field staff and site access, ensuring documentation and approvals flow smoothly.

The role requires experience coordinating service or workshop tasks in heavy industry, plus proficiency with AroFlo or similar ERP systems. You will report to the Operations Manager at Paget workshop, with a 40-hour week.

Formación

• Experience coordinating service, maintenance or workshop jobs in industrial/mining/mechanical settings.
• Strong eye for detail; records must be complete.
• Comfort with basic software and spreadsheets.

Responsabilidades

• Open every service job in AroFlo with correct customer, site, equipment and PO details.
• Turn service lead assessment into a quote and deliver to customer within 2–3 working days.
• Book field work with Service Lead and ensure inductions, site access and permits are sorted before leaving yard.
• Manage weekly service reports (quotes in progress, quotes pending approval, expired quotes, open tasks, due tasks).
• Order service parts through ERP and attach supplier quotes to the job.
• Check job cards, test sheets, photos and timesheets before job closure.
• Chase POs for finished work to get jobs Ready to Invoice within two working days.

Conocimientos

Service coordination

Detail oriented

Customer communication

Herramientas

AroFlo

SAP

Pronto

MEX

Descripción del empleo

Mackay Fluid Power is seeking a Service Coordinator to manage end-to-end service jobs from intake to invoicing. You will open jobs in AroFlo, convert assessments into quotes, and coordinate field staff and site access, ensuring documentation and approvals flow smoothly.

The role requires experience coordinating service or workshop tasks in heavy industry, plus proficiency with AroFlo or similar ERP systems. You will report to the Operations Manager at Paget workshop, with a 40-hour week.