Industrial Customer Sales & Service Coordinator

Capral Limited; Australia; Remote; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Career growth opportunities

On-the-job training

Competitive salary + bonus scheme

Employee Assistance Program (EAP)

Supportive, values-driven work culture

Job summary

Capral Limited is seeking a Customer Sales & Service Coordinator to join our Industrial team at Archerfield. This office-based role focuses on supporting the sales process, entering orders accurately, providing product information and ensuring a seamless customer experience.

The successful candidate will thrive in a fast-paced environment, delivering exceptional service and solving problems for customers across manufacturing and industrial sectors.

Qualifications

• Experience in internal sales, customer service or administration.
• Excellent verbal and written communication skills.
• Strong computer skills and attention to detail.
• A professional and friendly telephone manner.
• Outstanding organisational and coordination skills.
• Ability to prioritise and manage multiple tasks.
• A proactive approach to problem solving and continuous improvement.

Responsibilities

• Accurately entering sales orders into our system
• Responding to phone and internal enquiries
• Providing quotes, lead times, and order status updates
• Vetting orders for accuracy and feasibility
• Track detailed material movements from quotation stage through to delivery in full
• Coordinate customer issues and follow up with corrective actions, maintaining clear communication with customers throughout the resolution process.
• Processing credit claims and applying credit policies
• Offering technical and product support over the phone

Skills

Internal sales

Customer service

Administration

Communication

Organisation

Problem solving

Job description

Capral Limited is seeking a Customer Sales & Service Coordinator to join our Industrial team at Archerfield. This office-based role focuses on supporting the sales process, entering orders accurately, providing product information and ensuring a seamless customer experience.

The successful candidate will thrive in a fast-paced environment, delivering exceptional service and solving problems for customers across manufacturing and industrial sectors.