Individual Support Lead & Scheduler

Work Initiatives; Rockhampton Regional; On-site; AUD 56,000 - 60,000; Full time

Job summary

CatholicCare Central Queensland is seeking a motivated and organised Service Coordinator – Individual Support to join our Community Care team in Rockhampton. You will help ensure clients receive reliable, responsive and high-quality support while coordinating day‑to‑day guidance to our Support Workers.

The role involves developing schedules, supporting clients, leading a team, and maintaining compliance and excellent customer service in a fast-paced environment.

Qualifications

• Relevant qualification or extensive experience in the aged care or community care sector.
• Strong written and verbal communication skills, including the ability to manage difficult conversations and resolve conflict professionally.
• Excellent organisational and problem‑solving skills, with the ability to prioritise competing demands in a fast‑paced environment.

Responsibilities

• Coordinate service schedules: Develop, review and maintain effective schedules that meet client needs, workforce availability and service requirements.
• Support our clients: Act as a key contact for an allocated group of clients, helping ensure their services are responsive and delivered to a high standard.
• Lead and support your team: Provide day‑to‑day guidance to Support Workers, assist with performance management and ensure training and required competencies are maintained.
• Build strong relationships: Act as a link between Support Workers and the wider organisation, communicating important matters to the Individual Support Team Leader and Community Care Manager.
• Resolve challenges: Respond to scheduling changes, client enquiries and service delivery issues in a timely and practical manner.
• Deliver excellent customer service: Help maintain a positive experience for clients, their families and our employees while ensuring services align with organisational policies and relevant legislation.
• Participate in the on‑call roster: Provide support and guidance for after‑hours service delivery matters as required, with applicable on‑call allowances paid in accordance with the relevant award and organisational arrangements.

Skills

Leadership experience

Communication skills

Organisational skills

Customer service focus

Problem solving

Prioritisation

Education

Relevant qualification or extensive experience in aged care/community care

Tools

Microsoft Office

Job description

CatholicCare Central Queensland is seeking a motivated and organised Service Coordinator – Individual Support to join our Community Care team in Rockhampton. You will help ensure clients receive reliable, responsive and high-quality support while coordinating day‑to‑day guidance to our Support Workers.

The role involves developing schedules, supporting clients, leading a team, and maintaining compliance and excellent customer service in a fast-paced environment.