Client Contact Officer - Part Time, Rotating Shifts

CatholicCare Central Queensland; Rockhampton Regional; On-site; AUD 50,000 - 54,000; Part time

Benefits offered by this job

Competitive pay

Salary packaging

Team environment

Training & development

Employee Assistance Program

Job summary

CatholicCare Central Queensland – Rockhampton QLD is seeking a Client Contact Officer for permanent part-time work (20 hours/week). You will handle telephone and electronic enquiries, provide information about services, and coordinate bookings and service requests. Availability for rotating shifts between 6:00am and 5:00pm is essential.

Join a supportive team with ongoing training and development opportunities and be part of a growing organisation with a strong community focus.

Qualifications

• Previous experience in customer service, administration or call centre required.
• Excellent verbal and written communication skills.
• Ability to work in a high-volume, fast-paced environment.
• Strong computer skills with data entry and multi-system navigation.
• Well-developed organisational and time management skills.
• Positive, flexible, team-oriented attitude.

Responsibilities

• Answer telephone and electronic enquiries promptly and professionally.
• Provide accurate information about CatholicCare services and supports.
• Identify client needs and direct enquiries to appropriate teams.
• Book, reschedule and cancel client services.
• Maintain accurate client records in systems.
• Build positive relationships with clients and teams.
• Maintain high standards of customer service and confidentiality.

Skills

Customer service

Administration

Call centre experience

Data entry

Organisational skills

Tools

MS Office

CRM systems

Job description

CatholicCare Central Queensland – Rockhampton QLD is seeking a Client Contact Officer for permanent part-time work (20 hours/week). You will handle telephone and electronic enquiries, provide information about services, and coordinate bookings and service requests. Availability for rotating shifts between 6:00am and 5:00pm is essential.

Join a supportive team with ongoing training and development opportunities and be part of a growing organisation with a strong community focus.