Team Lead, Individual Support & Care Coordination

CatholicCare Central Queensland; Rockhampton Regional; On-site; AUD 56,000 - 60,000; Full time

Benefits offered by this job

Salary packaging

Job summary

CatholicCare Central Queensland – Rockhampton QLD is seeking a motivated and organised Service Coordinator – Individual Support to join our Community Care team.

In this role, you will help ensure our clients receive reliable, responsive and high-quality support while providing day-to-day guidance to our Support Workers. You will play an important role in coordinating service schedules, managing client needs and supporting a team that is committed to delivering person-centred care.

Qualifications

• A relevant qualification or extensive experience in the aged care or community care sector.
• Demonstrated experience leading or managing a team.
• Strong written and verbal communication skills, including the ability to manage difficult conversations and resolve conflict professionally.
• Excellent organisational and problem-solving skills, with the ability to prioritise competing demands in a fast-paced environment.
• A strong customer service focus and commitment to person-centred care.
• Sound computer skills, including proficiency in Microsoft Office and corporate systems.
• Previous scheduling experience (highly desirable).
• A current Queensland C Class driver's licence.
• The ability to obtain and maintain the required Blue Card and Yellow Card clearances and successfully complete criminal history checks.

Responsibilities

• Coordinate service schedules: Develop, review and maintain effective schedules that meet client needs, workforce availability and service requirements.
• Support our clients: Act as a key contact for an allocated group of clients, helping ensure their services are responsive and delivered to a high standard.
• Lead and support your team: Provide day-to-day guidance to Support Workers, assist with performance management and ensure training and required competencies are maintained.
• Build strong relationships: Act as a link between Support Workers and the wider organisation, communicating important matters to the Individual Support Team Leader and Community Care Manager.
• Resolve challenges: Respond to scheduling changes, client enquiries and service delivery issues in a timely and practical manner.
• Deliver excellent customer service: Help maintain a positive experience for clients, their families and our employees while ensuring services align with organisational policies and relevant legislation.
• Participate in the on-call roster: Provide support and guidance for after-hours service delivery matters as required, with applicable on-call allowances paid in accordance with the relevant award and organisational arrangements.

Skills

Team leadership

Communication

Organisation

Problem solving

Customer service

Scheduling

Computer literacy

Driver's licence

Blue/Yellow Card clearance

Education

Aged care/community care qualification or experience

Tools

Microsoft Office

Corporate systems

Job description

CatholicCare Central Queensland – Rockhampton QLD is seeking a motivated and organised Service Coordinator – Individual Support to join our Community Care team.

In this role, you will help ensure our clients receive reliable, responsive and high-quality support while providing day-to-day guidance to our Support Workers. You will play an important role in coordinating service schedules, managing client needs and supporting a team that is committed to delivering person-centred care.