In Work Support Consultant

Yourtown; Charters Towers Regional; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Salary sacrifice options

Fortnightly/ monthly RDOs

Paylab access

Professional development opportunities

LinkedIn Learning access

Health and wellbeing program

Calm & Centr Apps via yourtown's yourW

Confidential counselling for you and a

Discounted private health insurance

Diversity and equal opportunity

Job summary

yourtown is seeking an experienced In Work Support Consultant (Job Development Coach) to deliver tailored post-placement and ongoing support to participants within the Inclusive Employment Australia contract. The role covers the Wide Bay region and involves working with members and employers to provide proactive, practical support that promotes sustainable employment.

Based at Hervey Bay or Bundaberg, the position requires hands-on community engagement, region-wide travel to sites, flexible

Qualifications

• Experience in Employment Services or post-placement support.
• Strong emotional intelligence and relationship management.
• Ability to build genuine connections with young people.
• Strong administrative and record-keeping skills with high compliance.
• Understanding of challenges faced by young people living with disability.
• Focus on regional KPIs and working to 4, 12, 26, and 52 week outcomes.
• Unrestricted driver’s licence and willingness to travel to multiple sites.

Responsibilities

• Provide in-work and post-placement support to members.
• Partner with employers to offer coaching and problem solving.
• Deliver regional support across Hervey Bay, Bundaberg and Kingaroy.
• Work on-site with members, flexible hours.
• Advocate for inclusive practices and support long-term success.

Skills

Emotional intelligence

Relationship management

Community engagement

Administrative & compliance

Driver's license

Youth-focused

Job description

yourtown is a trusted provider of services for young people, with a focus on mental health and wellbeing, long-term unemployment, prevention of youth suicide, child protection, as well as support for those experiencing domestic and family violence.

yourtown helps children and young people realise they have the ability to tackle whatever life throws at them. We help them to believe in their unique strengths, tenacity and self-determination. We recognise the courage and determination of children and young people when they reach out to yourtown for support.

Realise your potential at yourtown

your opportunity

We’re seeking an experienced and values driven In Work Support Consultant (known internally as a Job Development Coach) to deliver tailored post placement and ongoing support to participants within the Inclusive Employment Australia (IEA) contract.

This role is focused on supporting members once they are in employment, helping them navigate workplace expectations, relationships and change. Working regionally across multiple sites in the Wide Bay region, you will partner closely with members and employers to provide proactive, practical support that strengthens engagement, resolves workplace challenges and supports sustainable employment outcomes. This is a hands on role for someone who enjoys being out in the community, building relationships, and making a genuine difference in the lives of young people.

In this role, you will:

• Provide proactive in work and post placement support to members, helping them navigate workplace challenges and sustain ongoing employment.
• Partner with employers to provide advice, coaching and practical problem solving that strengthens working relationships and supports employment continuity.
• Deliver regional support across our Hervey Bay, Bundaberg and Kingaroy sites, working collaboratively with internal teams to ensure consistent, high quality service that is aligned to the IEA contract requirements.
• Work alongside members in their workplaces to provide on site, hands on support. Flexibility is essential, as this role requires meeting members where they are at. This may involve early starts or late finishes to align with shift patterns and employer needs.
• Promote inclusive workplaces by advocating for inclusive practices, supporting role or task adjustments where needed, and providing ongoing support to members and employers for long term success.

This position can be based at either Hervey Bay or Bundaberg, and will have a commencement date of Tuesday 5 May 2026.

what we are looking for

• Relevant experience in Employment Services, post placement support, in work and/or ongoing support is highly desirable.
• A high degree of emotional intelligence: self-awareness. self-management, social awareness, and relationship management
• The ability to thrive in dynamic youth focused environments and build genuine connections with young people.
• Strong administrative and record keeping skills, with the ability to meet high compliance and documentation requirements.
• A comprehensive understanding of the challenges faced by young people living with disability and are committed to helping them overcome these through employment
• A results driven approach, with experience working to regional KPIs in a fast paced, compliance focused environment. You will work closely with members and employers to gather evidence for 4, 12, 26, and 52 week outcomes.
• An unrestricted driver’s licence, as regular site visits are a core requirement of this role.

your benefits

When you join yourtown you will be welcomed into a safe, inclusive, and diverse community and an established and reputable national organisation. We are a resilient, resourceful, and dedicated team who strive to transform futures and not accept the status quo.

Your employment experience will include:

• Salary sacrifice options to increase your take home pay
• Fortnightly/ monthly RDOs
• Access to Paylab to help you save on everyday items like groceries, pharmaceutical, automotive services, as well as things like clothing, books, electricals, furniture, and even holidays!
• Opportunities for internal and external professional development
• Free access to LinkedIn Learning including over 16,000 learning modules
• A genuine focus on employee health and wellbeing
• yourWellness program includes free access to Calm & Centr Apps
• Access to free and confidential counselling sessions for you and members of your immediate family
• Access to discounted private health insurance, banking and finance, insurance, and superannuation through our partner organisations
• An environment that genuinely values diversity and cultural capability and is an equal opportunity employer

yourtown has a zero-tolerance approach to abuse and we believe that Safeguarding is a shared responsibility of all, for all.

yourtown is committed to providing services that protect and keep children, young people and adults at risk free from harm. The appointment of successful applicants will be subject to satisfactory screening for child-related employment including the completion of a National Criminal History Check and retention of a valid Working with Children Check.

At yourtown, everybody belongs. We welcome, celebrate, and support a diverse and inclusive workforce that represents the communities in which we work.