Team Leader

Yourtown; Hervey Bay; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Salary sacrifice options

Flexible work hours

Professional development

LinkedIn Learning access

Wellbeing program

Employee counselling

Job summary

Yourtown Employment Services in Hervey Bay seeks an experienced Team Leader to provide confident, hands-on leadership to a high-performing team focused on meaningful employment outcomes for young people. You will coach, develop, set clear expectations, and translate KPIs into practical priorities to drive continuous improvement.

You’ll collaborate with the Business Manager to support the team, manage performance, and maintain strong service standards while building relationships with employers

Qualifications

• Experience leading and coaching a team in employment services.
• Ability to translate data and KPIs into practical priorities.
• Strong communication and relationship-building with employers and partners.

Responsibilities

• Lead, coach and develop your team to achieve great outcomes.
• Set clear expectations and provide regular, constructive feedback.
• Use KPIs and data to identify priorities and opportunities.
• Build capability and manage performance when needed.
• Maintain quality, compliance and service standards.
• Support your team with complex participant and employer matters.
• Collaborate with Business Manager to drive priorities and continuous improvement.
• Build strong relationships with employers and community partners.

Skills

Leadership

Coaching

Data-driven

Communication

Relationship building

Organisational skills

People management

Job description

Lead, coach and inspire a high-performing team to create meaningful employment, education and training outcomes for young people through yourtown’s Employment Services programs.

At yourtown, young people are at the heart of what we do.

We’re looking for an experienced Team Leader to provide confident, hands‑on leadership to our Hervey Bay Employment Services team.

Working as a genuine leadership partner, you’ll create an environment where people feel supported to do their best work and understand what success looks like. You’ll know when to encourage, when to coach and when a clear conversation is needed. You’ll turn data and KPIs into practical priorities, create momentum and keep your team focused on shared goals.

your opportunity

Working closely with the Business Manager, you’ll coach and develop your team, set clear expectations and keep everyone focused on delivering quality outcomes for young people.

As Team Leader you will:

• lead, coach and develop your team to achieve great outcomes
• set clear expectations and provide regular, constructive feedback
• use KPIs and performance data to identify priorities and opportunities
• build capability and confidently manage performance when needed
• maintain strong quality, compliance and service standards
• support your team with complex participant and employer matters
• work with the Business Manager to drive priorities and continuous improvement
• build strong relationships with employers and community partners

what we are looking for

You’ll be a visible, approachable leader who knows how to balance support with accountability. You’re collaborative, curious and comfortable turning performance information into practical action, while keeping your team and the young people we support at the centre of what you do.

You will bring:

• a genuine passion for supporting young people to build confidence, develop skills and achieve sustainable employment outcomes
• experience working in employment services, and demonstrated experience leading, coaching and developing a team
• confidence using KPIs and data to drive performance
• strong communication, relationship‑building and organisational skills
• an understanding of the barriers young people can face in finding sustainable employment and practical strategies to support young people
• confidence managing competing priorities and having constructive performance conversations

about Employment Services

yourtown’s Employment Services deliver specialist youth employment programs that support young people to build practical skills, move into sustainable employment and connect with education or training.

Our programs are purpose‑led, creating space for innovation and genuine connection. We take a relationship‑based approach to working with young people, employers and community partners while delivering government‑funded programs in line with their associated guidelines and requirements.

your benefits

When you join yourtown you will be welcomed into a safe, inclusive, and diverse community and an established and reputable national organisation. We are a resilient, resourceful, and dedicated team who strive to make a difference and not accept the status quo.

Your employment experience will include:

• salary sacrifice options to increase your take home pay
• ability to negotiate flexible work hours and work arrangements
• opportunities for internal and external professional development
• free access to LinkedIn Learning including over 16,000 learning modules
• a genuine focus on employee health and wellbeing
• yourWellness program includes free access to Calm & Centr Apps
• access to free and confidential counselling sessions for you and members of your immediate family
• access to discounted private health insurance, banking and finance, insurance, and superannuation through our partner organisations
• an environment that genuinely values diversity and cultural capability and is an equal opportunity employer

yourtown is a trusted provider of services for young people, with a focus on mental health and wellbeing, long‑term unemployment, prevention of youth suicide, child protection, as well as support for those experiencing domestic and family violence.

Realise your potential at yourtown.

yourtown has a zero‑tolerance approach to abuse and we believe that Safeguarding is a shared responsibility of all, for all.

yourtown is committed to providing services that protect and keep children, young people and adults at risk free from harm. The appointment of successful applicants will be subject to satisfactory screening for child‑related employment including the completion of a National Criminal History Check and retention of a valid Working with Children Check.

Successful applicants must be able to comply with federally funded Department system access requirements, including establishing and maintaining a valid myID account for secure authentication and MUST not be subject to any active NDIS Commission banning orders or legal prohibitions from working within the National Disability Insurance Scheme (NDIS).

At yourtown, everybody belongs. We welcome, celebrate, and support a diverse and inclusive workforce that represents the communities in which we work.

Role closes: 8 November 2026