Youth Guide

Yourtown; Hervey Bay; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Salary packaging up to $15,900 as part

Fortnightly or monthly RDO

LinkedIn Learning access

Wellbeing benefits and EAP support

Staff discounts and dining/everyday生活

Job summary

yourtown is seeking a Youth Guide for its Hervey Bay location. You will be at the heart of the site, welcoming young people and creating a safe, engaging space.

Previous experience in customer service helps, but attitude and willingness to learn are valued above all. You will assist with activities, coordinate spaces, and support workshops while helping with day-to-day operations, including ordering supplies and keeping the site tidy.

Qualifications

• Experience in retail, hospitality, fast food, reception or customer service.
• Positive, proactive, great with people and willing to learn.
• Availability to work Thursdays until 7pm.

Responsibilities

• Welcoming and connecting with young people.
• Making coffees, snacks and refreshments.
• Planning and supporting activities and social events.
• Answering phones, inquiries and coordinating appointments.
• Setting up spaces for workshops and activities.
• Ordering supplies and keeping the site tidy.

Skills

Great with people

Customer service

Communication skills

Problem solving

Digital skills

Education

Year 12

Job description

• Location7 Central Avenue,Pialba, QLD, 4655,Australia
• Employee TypePermanent Full Time

Contact information

• Contact Phone[phone] ***
• Contact ************@yourtown.com.au

Description

Great with people? Looking for a job where you can actually make a difference?

If you’ve worked in retail, hospitality, fast food or customer service, you already have skills that could make you a great Youth Guide.

We're looking for an energetic and motivated Youth Guide to join our Hervey Bay team. Whether you’ve recently finished Year 12, are looking to kick-start your career, or want to use your customer service skills in a role that makes a real difference, this could be the opportunity for you.

what does a youth guide do

Think of yourself as the heart of our site.

As a Youth Guide, you’ll be one of the first people young people see when they walk through the door. You’ll help create a welcoming, safe and engaging space where young people feel valued, comfortable and included.

your day could include:

• welcoming and connecting with young people
• making coffees, snacks and refreshments
• helping plan and support fun activities and social events
• answering phones, responding to enquiries and helping coordinate appointments
• setting up spaces for workshops and activities
• ordering supplies and keeping the site organised, clean and tidy

who we’re looking for

You don’t need years of industry experience. We’re looking for someone who is positive, proactive, great with people and willing to learn. You enjoy being busy, solving problems and helping others.

We’ll provide you with a structured onboarding program and role-specific training to set you up for success.

you will bring:

• passion, commitment and belief in young people
• great communication and customer service skills
• confidence connecting with people from different backgrounds
• good computer and digital skills
• availability to work Thursdays until 7pm for our youth social activities program
• have experience in retail, hospitality, fast food, reception or customer service
• enjoy planning activities and events
• can think on your feet when things get busy
• bring positive energy and enjoy making people feel welcome

At yourtown, we know that when our people feel supported, they can make the greatest impact. That's why we offer a range of benefits designed to support your financial wellbeing, professional growth, work-life balance and overall health.

Your employment experience will include:

• salary packaging of up to $15,900 per annum, plus additional meal and entertainment benefits, where applicable
• your choice of either a fortnightly or monthly Rostered Day Off (RDO) to support work-life balance
• discounts on groceries, fuel, travel, electronics and more through PayLab
• ongoing training and development opportunities, plus free access to LinkedIn Learning, with over 16,000 courses
• wellbeing benefits including Calm and Centr subscriptions and free, confidential EAP support
• a supportive, inclusive and values-driven workplace where your work makes a difference

about yourtown

yourtown is a trusted provider of services for young people, with a focus on mental health and wellbeing, long-term unemployment, prevention of youth suicide, child protection, as well as support for those experiencing domestic and family violence.

Realiseyour potential at yourtown.

Role closes: 1 November 2026

yourtown has a zero-tolerance approach to abuse and we believe that Safeguarding is a shared responsibility of all, for all.

yourtown is committed to providing services that protect and keep children, young people and adults at risk free from harm. The appointment of successful applicants will be subject to satisfactory screening for child-related employment including the completion of a National Criminal History Check and retention of a valid Working with Children Check.

Successful applicants must be able to comply with federally funded Department system access requirements, including establishing and maintaining a valid myID account for secure authentication and MUST not be subject to any active NDIS Commission banning orders or legal prohibitions from working within the National Disability Insurance Scheme (NDIS).