In-Store Tech Solutions Specialist

Trustana Singaporeltd; Port Macquarie; On-site; AUD 41,000 - 58,000; Full time

Benefits offered by this job

12% Superannuation

30% Telstra service discounts

16 weeks paid parental leave

Telstra Extra Day Off

Gender affirmation leave

Cultural Leave

Blood Donor Leave

4 weeks additional leave

Job summary

Telstra is seeking a Retail Customer Service & Sales Consultant for an in-store role in Australia. This expression of interest invites applicants who want to deliver exceptional customer journeys and identify the best products and services to meet customer needs.

You will be part of a team focused on sales targets, customer satisfaction, and a collaborative store environment, with flexible hours and strong development opportunities.

Qualifications

• High school certificate or equivalent.
• Ability to comfortably sit for long periods of time.
• Good computer and typing skills.
• Comfortable desk and good Internet connection.
• Strong interpersonal skills.

Responsibilities

• Interact with customers by answering phone calls promptly, responding to emails within 24 hours and meeting with customers in person as needed.
• Resolve complaints and customer problems in an efficient and friendly manner with the primary goal of satisfying their needs and continuing to earn their business.
• Perform basic billing duties, including completing customer transactions over the phone, issuing refunds as needed, researching past billing discrepancies and taking care of product exchanges.
• Provide customers with status reports on shipments, and help to package and ship products as needed.
• Update customer databases, including contact details, past complaints and resolutions, billing information, and auto‑shipment enrolment.
• Meet weekly, monthly and annual goals for call volume, customer satisfaction, sales and rapid response times.
• Analyse and set personal and departmental performance goals designed to improve customer satisfaction.
• Participate in weekly interdepartmental meetings and prepare to report on any customer issues that came up during the week and how they were resolved.

Skills

High school certificate

Sits for long periods

Good computer skills

Typing skills

Strong interpersonal skills

Job description

Telstra is seeking a Retail Customer Service & Sales Consultant for an in-store role in Australia. This expression of interest invites applicants who want to deliver exceptional customer journeys and identify the best products and services to meet customer needs.

You will be part of a team focused on sales targets, customer satisfaction, and a collaborative store environment, with flexible hours and strong development opportunities.