In-Store Retail: Customer Experience & Sales Pro

Telstra Corporation; Australia; Remote; AUD 55,000 - 75,000; Full time

Benefits offered by this job

12% Superannuation

30% Telstra discounts

16 weeks parental leave

Telstra Extra Day Off

Gender affirmation leave

Cultural leave

Blood Donor Leave

4 weeks extra leave

Learning programs (LinkedIn Learning)

Future Ready career development

Flexible working hours

Monthly performance rewards

Job summary

Telstra is seeking a Retail Customer Service & Sales Consultant to deliver outstanding in-store customer service and guidance on Telstra products and services. You will help customers choose the right tech solutions, meet store KPIs, and work with a team to create a welcoming, high-performing environment.

The role emphasizes a customer-focused, consultative selling approach and offers opportunities to grow within a nationally iconic brand with flexible hours and supportive benefits.

Responsibilities

• Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
• Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
• Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
• Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Skills

Great communication skills

Solution-oriented

Sales drive

Learning mindset

Resilience & positivity

Customer-facing experience

Job description

Telstra is seeking a Retail Customer Service & Sales Consultant to deliver outstanding in-store customer service and guidance on Telstra products and services. You will help customers choose the right tech solutions, meet store KPIs, and work with a team to create a welcoming, high-performing environment.

The role emphasizes a customer-focused, consultative selling approach and offers opportunities to grow within a nationally iconic brand with flexible hours and supportive benefits.