Customer Experience Leader — Store Team Growth

Dan Murphy's; Wattle Ridge; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Exclusive discount card

Wellbeing support program

Job summary

Dan Murphy's Mittagong is seeking an Assistant Store Manager (Customer Experience) to lead a customer-centric team, deliver world-class service and inspiring merchandising that keeps the community returning to Dan's.

You will motivate and coach the team, embrace diversity, and use customer feedback to shape local decisions. If you thrive in a fast-paced environment and want to grow within Endeavour Group, we’d love to hear from you.

Qualifications

• You use initiative and intuition to understand your team and inspire them to make a difference for each other and our customers.
• You are passionate about people development and motivate others to dream big and reach their potential.
• You are no stranger to a fast-paced environment and use forward thinking in your decision making.
• You bring energy to those around you by being your authentic self and by always doing the right thing for your team, customers and community.

Responsibilities

• Motivate and lead your team to deliver a world class customer experience which promotes customer loyalty and contributes to revenue growth
• Encourage team to invest in education and dream big about their career - because working at Dan’s is an adventure
• Lead the way with in store tasks, delivering regular coaching and mentoring to store team to inspire them to continuously improve
• Create an environment that enables team to come as they are, because you know that diversity is the magic that makes good culture
• Build a culture that is centred around understanding your community, utilising customer feedback as a pillar in your decision making

Skills

People leadership

Customer experience

Coaching

Merchandising

Communication

Job description

Dan Murphy's Mittagong is seeking an Assistant Store Manager (Customer Experience) to lead a customer-centric team, deliver world-class service and inspiring merchandising that keeps the community returning to Dan's.

You will motivate and coach the team, embrace diversity, and use customer feedback to shape local decisions. If you thrive in a fast-paced environment and want to grow within Endeavour Group, we’d love to hear from you.