In-Branch Banking & Personal Loans Specialist

Commonwealth Bank; Albany; On-site; AUD 55,000 - 75,000; Full time

Job summary

Commonwealth Bank is seeking a Customer Banking Specialist for our Armadale branch on a full-time basis in Albany. The role involves helping customers use in-branch technology, handling transactional needs, and referring complex cases to specialists. Rosters are predetermined (Mon-Fri, 38 hours).

You’ll work with the Branch Manager to deliver great service and meet customer needs. We value integrity, customer focus, and community engagement.

Qualifications

Responsibilities

• Build a personal connection with customers through meaningful conversations.
• Help customers use in-branch technology and digital banking options.
• Ask about and respond to customers’ transactional needs in the branch, ensuring they leave satisfied.
• Perform interviews and process applications for personal loans, credit cards and associated products.
• Adhere to the Bank’s processes and procedures, including accurately reconciling transactions and reviewing customers’ financial positions.
• Engage with customers by participating in community events and fundraising activities.
• Look out for the safety and wellbeing of your team.
• Use tools to capture customer feedback, and take action to correct any service breaks and drive improvement.

Job description

Commonwealth Bank is seeking a Customer Banking Specialist for our Armadale branch on a full-time basis in Albany. The role involves helping customers use in-branch technology, handling transactional needs, and referring complex cases to specialists. Rosters are predetermined (Mon-Fri, 38 hours).

You’ll work with the Branch Manager to deliver great service and meet customer needs. We value integrity, customer focus, and community engagement.