Customer Banking Specialist - Personal Finance & Digital

Commonwealth Bank; Armadale; On-site; AUD 70,000 - 90,000; Full time

Job summary

Commonwealth Bank in Armadale is seeking a Customer Banking Specialist to join our branch on a full-time basis. The role involves delivering a seamless banking experience and guiding customers through in-branch and digital banking options.

You will interview and process applications for personal loans and credit cards, adhere to bank procedures, and engage with customers at community events. Availability for the stated roster is required.

Responsibilities

• Build a personal connection with customers through meaningful conversations
• Work with customers to help them use our in-branch technology and digital banking options
• Ask about and respond to customers’ transactional needs in the branch, ensuring they leave satisfied
• Perform interviews and process applications for personal loans, credit cards and associated products
• Adhere to the Bank’s processes and procedures, including accurately reconciling transactions and reviewing customers’ financial positions
• Engage with customers by participating in community events and fundraising activities
• Look out for the safety and wellbeing of your team
• Use tools to capture customer feedback, and take action to correct any service breaks and drive improvement

Job description

Commonwealth Bank in Armadale is seeking a Customer Banking Specialist to join our branch on a full-time basis. The role involves delivering a seamless banking experience and guiding customers through in-branch and digital banking options.

You will interview and process applications for personal loans and credit cards, adhere to bank procedures, and engage with customers at community events. Availability for the stated roster is required.