Customer Banking Specialist - Armadale (Full Time)

Commonwealth Bank; Albany; On-site; AUD 55,000 - 75,000; Full time

Job summary

Commonwealth Bank is seeking a Customer Banking Specialist for our Armadale branch on a full-time basis in Albany. The role involves helping customers use in-branch technology, handling transactional needs, and referring complex cases to specialists. Rosters are predetermined (Mon-Fri, 38 hours).

You’ll work with the Branch Manager to deliver great service and meet customer needs. We value integrity, customer focus, and community engagement.

Qualifications

Responsibilities

• Build a personal connection with customers through meaningful conversations.
• Help customers use in-branch technology and digital banking options.
• Ask about and respond to customers’ transactional needs in the branch, ensuring they leave satisfied.
• Perform interviews and process applications for personal loans, credit cards and associated products.
• Adhere to the Bank’s processes and procedures, including accurately reconciling transactions and reviewing customers’ financial positions.
• Engage with customers by participating in community events and fundraising activities.
• Look out for the safety and wellbeing of your team.
• Use tools to capture customer feedback, and take action to correct any service breaks and drive improvement.

Job description

We are looking for a Customer Banking Specialist to join our Armadale branch on a full-time basis.

Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster:

Roster: Monday to Friday - 38 hours per week.

See yourself in our team

The Retail Bank is the public face of CommBank - in branches, on the phone, through video conferencing and online. Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers.

Do work that matters

In this role you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with. Your understanding of your customers and the Bank’s offerings means you always know the right specialist to refer customers to for their more complex needs.

More specifically you will:

• Build a personal connection with customers through meaningful conversations
• Work with customers to help them use our in-branch technology and digital banking options
• Ask about and respond to customers’ transactional needs in the branch, ensuring they leave satisfied
• Perform interviews and process applications for personal loans, credit cards and associated products
• Adhere to the Bank’s processes and procedures, including accurately reconciling transactions and reviewing customers’ financial positions
• Engage with customers by participating in community events and fundraising activities
• Look out for the safety and wellbeing of your team
• Use tools to capture customer feedback, and take action to correct any service breaks and drive improvement

We’re interested in hearing from people who:

• Have the ability to ask the right questions and find the right solutions, to act with integrity and place the customer at the centre of everything you do
• Can bring your passion for service excellence and, whilst being comfortable working independently, you will also be able to refer our customers to other specialist team members in order to better serve their needs
• Can demonstrate an ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
• Most importantly you’ll need to have a genuine passion for the customer and for doing the right thing to ensure we’re putting our customer’s needs first.

Aboriginal &/or Torres Strait Islander people are encouraged to apply.

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Advertising End Date: 15/11/2026