In-Branch Banking: Customer Experience Specialist

St.George Bank; Northern Beaches Council; On-site; AUD 65,000 - 85,000; Full time

Job summary

Westpac is seeking a Customer Service Officer to be the first point of contact in-branch, greeting customers, learning their needs, and guiding them to the right services from everyday transactions to specialized lending options.

You will learn and promote banking products, assist with online and mobile banking, ensure accurate cash handling, and comply with regulations while delivering welcoming service that supports customers' financial wellbeing.

Job description

Westpac is seeking a Customer Service Officer to be the first point of contact in-branch, greeting customers, learning their needs, and guiding them to the right services from everyday transactions to specialized lending options.

You will learn and promote banking products, assist with online and mobile banking, ensure accurate cash handling, and comply with regulations while delivering welcoming service that supports customers' financial wellbeing.