Customer Banking Specialist: Elevate Clients' Financial Goals

CommBank; Sydney; On-site; AUD 65,000 - 85,000; Full time

Job summary

CommBank is seeking a Customer Banking Specialist for the Westpoint Marketown Branch. The role focuses on delivering tailored banking solutions and providing high-level customer service in a busy retail environment.

You will guide customers through home loans, business banking and financial advice, while demonstrating digital banking tools and supporting account maintenance and credit product applications.

Qualifications

• Proven experience delivering exceptional customer service in financial services, retail, or hospitality.
• Excellent communication skills and ability to articulate financial terms clearly.
• Ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything.
• Experience working in a busy retail environment and offering holistic financial solutions.
• Interest in building a career with CommBank and improving customers' financial wellbeing.

Responsibilities

• Have in-depth conversations with customers about banking needs including home loans, business banking and financial advice.
• Support customers with enquiries, maintenance on accounts and process applications for credit products.
• Provide options to customers through education and demonstrations of in-branch technology and digital options.
• Problem solve and provide effective solutions while championing processes and risk management.

Skills

Customer service

Communication

Needs assessment

Problem solving

Integrity

Tools

In-branch technology

Digital banking

Job description

CommBank is seeking a Customer Banking Specialist for the Westpoint Marketown Branch. The role focuses on delivering tailored banking solutions and providing high-level customer service in a busy retail environment.

You will guide customers through home loans, business banking and financial advice, while demonstrating digital banking tools and supporting account maintenance and credit product applications.