Import Sea-Freight Operations Co-Ordinator

Gibson Freight; Melbourne; Presencial; AUD 60.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Growth opportunities

Supportive team

Exposure to international logistics

Descripción de la vacante

Gibson Freight is seeking an Import Sea-Freight Operations Co-Ordinator to join our Melbourne team. You will manage Import sea-freight movements, including pre-alerts, cargo reporting, and timely customer communication within a close-knit team.

We value hands-on operators with 1–4 years of related experience, capable of self-management and proactive problem solving in a dynamic freight environment. Local Melbourne base, supportive workplace, growth opportunities await.

Formación

• Experience in international freight forwarding or Logistics operations.
• Strong communication skills, both written and verbal.
• Ability to manage multiple tasks in a fast-paced environment.
• Proven attention to detail and accuracy in data handling.

Responsabilidades

• Process Import sea-freight movements for LCL, FCL, BCN and FAK shipments.
• Track cargo and maintain data quality across systems; communicate with stakeholders.
• Maintain customer relationships with proactive phone and email support.
• Coordinate with vendors and colleagues to meet SOP requirements.
• Handle cost and revenue data preparation for Customs team.

Conocimientos

Import/export knowledge

Customer service

Attention to detail

Time management

Autonomous working

Herramientas

CargowiseOne

Descripción del empleo

Import Sea-Freight Operations Co-Ordinator

Gibson Freight is an Australian, family-owned & operated International Freight Forwarder and Customs Brokerage company with almost 50 years of industry experience. We are seeking a motivated Import Sea-Freight Operations Co-Ordinator to join our Melbourne team.

We specialise in international sports, events, and entertainment logistics, supported by a strong International Freight Forwarding division and a loyal base of import and export clients across diverse industries. This is an excellent opportunity for someone who thrives in a fast-paced environment and is looking to grow their expertise in the freight industry.

About the Role

We are looking for an enthusiastic Import Sea-Freight Operations Co-Ordinator to join our national team based in our MELBOURNEoffice.

We are specifically looking for an Import Operator with a minimum of 1-4 years of relevant industry experience.

Reporting to the Import Team Leader, you will control and organize activities in a small + savvy team relating to all types of Import Sea-Freight movements into all Australian base-ports. This will include the registration of pre-alerts and related cargo reporting steps, timely communication with Customers, Vendors, Agents, Customs and inter-company departments making sure of the most efficient result for the Customer and the Company.

Gibson Freight offer a fun, friendly and inclusive workplace environment.

Key Responsibilities

Processing Import consoles for LCL, FCL, BCN and FAK shipments

Cargo tracking, ensure data quality within systems and maintain regular communication to relevant stakeholders.

Maintain the customer relationship leading up to arrival with ongoing phone and email support as necessary.

Liaising and building rapport with all vendors and colleagues.

Coordinate tasks on the shipments to meet Import SOP company requirements.

Auto-rating of cost + revenue function on shipments in preparation for Customs team

Make certain any governmental reporting and filings timely.

Checking and posting credit or debit notes in advance

Preparing payments to Carriers

Arrange some interstate transport needs for S.A and W.A shipments.

Respond to customer queries and manage query resolution upon request.

Skills & Experience

Previous work experience within an international freight forwarding environment is essential.

Excellent presentation and effective written and verbal communications skills

Quality time management skills and high attention to detail

Be efficient with prioritising tasks which enable you to work autonomously.

Be a team player with a positive 'can do' attitude and have the ability to work in a fast-paced environment.

CargowiseOne & ICs knowledge essential

Microsoft Office (preferred but not essential)

Australian Driver’s License

Work rights in Australia

Personal Attributes

Driven, motivated, and eager to take ownership

Positive attitude with a willingness to learn

Solutions-focused and adaptable

Strong team player who can also work autonomously

Committed to delivering high levels of customer service

What We Offer

A stable position with a privately owned, Australian company

Genuine opportunity to grow and shape your role

Supportive and collaborative team environment

Exposure to high-profile international sports and entertainment logistics

Fully integrated operations, including in-house transport, warehouse, and screening capabilities