Import Operations Coordinator

people2people; Melbourne; Hybrid; AUD 48,000 - 52,000; Full time

Benefits offered by this job

Hybrid work after training

Immediate start

Supportive team environment

Job summary

People2people is seeking an Import Operations Coordinator in Ravenhall to join a global logistics team. The role supports end-to-end import sea and air shipments, with 1+ year of import operations experience and a focus on accuracy, communication and problem-solving.

After a training period, the role offers hybrid work (3 days in the office, 2 from home) and hands-on support from an experienced team while handling shipment registration, invoicing and documentation.

Qualifications

• Minimum 1 year of import operations experience.
• Knowledge of sea and/or air freight import processes.
• Strong organisational and multitasking abilities.
• Excellent written and verbal communication skills.
• Solid Microsoft Office skills (Outlook, Word, Excel).
• Familiarity with Incoterms and basic supply chain concepts.

Responsibilities

• Support end-to-end coordination of import sea and air shipments.
• Register shipments, monitor movements and update ETAs.
• Handle pre-alerts and arrival notices; process supplier invoices.
• Manage EDO receival, release and shipment documentation.
• Maintain records and notes in CW1; monitor milestones.
• Escalate issues affecting clearance, delivery or costs.
• Coordinate with internal/external stakeholders on progress.
• Process buy/sell invoices with cost focus; filing and admin tasks.

Skills

Import operations experience

Freight forwarding knowledge

Organisational skills

Communication skills

Microsoft Office

CW1 (CargoWise) familiarity

Tools

CW1 (CargoWise)

Job description

Temporary Assignment | Hybrid Work Available | ASAP Start - Feb 2027

Are you looking for an opportunity to build on your freight forwarding experience within a supportive and collaborative team environment? We are currently seeking an Import Operations Coordinator to join a global logistics organisation based in Ravenhall for an immediate start. This is an excellent opportunity for someone with 1+ years of import operations experience who is looking to further develop their career within international freight forwarding.

Following an initial training period, the role offers a hybrid working arrangement of 3 days in the office and 2 days from home. The successful candidate will receive hands-on support from an experienced team while taking ownership of key day-to-day import operations activities.

About the Role

Reporting to the Import Operations team, you will be responsible for supporting the end-to-end coordination of import sea and air freight shipments, ensuring shipments are tracked, processed and delivered efficiently.

Key responsibilities include:

• Shipment registration and coordination
• Monitoring shipment movements, transshipments and ETA updates
• Handling pre-alerts and arrival notices
• Chasing and processing supplier tax invoices
• EDO receival and release
• Managing outturn and shipment documentation
• Maintaining accurate records, notes and documentation within CW1
• Monitoring and updating shipment milestones
• Escalating any issues impacting clearance, delivery or costs
• Liaising with internal and external stakeholders regarding shipment progress
• Processing buy and sell invoices, with a strong focus on cost management
• Supporting documentation filing and system updates
• Managing daily group inboxes and operational tasks

About You

To be successful in this role, you will bring:

• Previous experience within freight forwarding import operations
• Minimum 1 year of experience in a similar role
• Knowledge of sea and/or air freight import processes
• Strong organisational skills and the ability to manage multiple tasks
• Excellent written and verbal communication skills
• High attention to detail and accuracy
• Solid Microsoft Office skills, including Outlook, Word and Excel
• Knowledge of Incoterms and basic supply chain concepts
• CargoWise (CW1) experience highly regarded
• A positive, team-focused attitude and willingness to learn

What's on Offer?

• $35 - $38 per hour + Super
• Hybrid working arrangements available after training
• Standard hours of 8:30am - 5:00pm with a 1-hour lunch break
• Flexibility available for the right candidate
• Supportive, collaborative team environment
• Exposure to both air and sea freight operations
• Opportunity to gain experience with a well-established global logistics business

If you have experience within import operations and are available to commence immediately or at short notice, we'd love to hear from you.