Implementation & Adoption Lead — AI Paralegal (Hybrid)

Corto Pty; Sydney, Brisbane; Ibrido; AUD 95.000 - 130.000; Tempo pieno

Vantaggi offerti da questo lavoro

Commission structure

Hybrid work arrangement

Travel opportunities

Descrizione del lavoro

CORTO is seeking an experienced Client Success Manager to join our AI Paralegal startup within a cutting-edge LegalTech company. You will own end-to-end implementations for law firms, ensuring rapid adoption of AI Paralegal and achievement of monthly usage targets.

You'll collaborate with sales, product and engagement teams, delivering onsite and remote training while refining processes and driving revenue growth across multiple clients. This is a hybrid role with travel across Australia.

Competenze

• 3+ years leading client implementations or onboarding.
• Consultative style with a focus on change management over technical configuration.
• Strong stakeholder management across internal teams and clients.
• Track record of training professionals on new tools and driving adoption.
• Genuine interest in AI and how it’s changing professional work.

Mansioni

• Own end-to-end implementation for new firms from contract to daily usage and live revenue.
• Partner with sales, product and engagement teams across the full cycle.
• Lead onsite and remote training sessions tailored to each firm.
• Run targeted outreach after go-live to reach monthly usage targets.
• Handoff to engagement team for long-term usage and revenue optimization.
• Build and refine the implementation process for firms of different sizes.
• Provide feedback to product and sales on adoption blockers and needs.
• Manage multiple implementations in parallel and optimize cycle time.

Conoscenze

Client onboarding

Onboarding

Consultative style

Stakeholder management

Training professionals

Change management

Descrizione del lavoro

CORTO is seeking an experienced Client Success Manager to join our AI Paralegal startup within a cutting-edge LegalTech company. You will own end-to-end implementations for law firms, ensuring rapid adoption of AI Paralegal and achievement of monthly usage targets.

You'll collaborate with sales, product and engagement teams, delivering onsite and remote training while refining processes and driving revenue growth across multiple clients. This is a hybrid role with travel across Australia.