Client Success Lead - AI Paralegal SaaS (Hybrid AU)

Corto Pty Ltd; Sydney; Hybrid; AUD 90.000 - 140.000; Vollzeit

Benefits dieser Stelle

Flexible and hybrid working

Travel for client engagements

Well-being focus with time off

LEAP Home program access

Zusammenfassung

CORTO is seeking a seasoned Client Success Manager to join our Implementation team and drive adoption of AI Paralegal across law firms. You will guide firms from signed order forms to daily usage, training and achieving monthly usage targets, with revenue tied to client success.

Collaborate with sales, product, and engagement teams, managing multiple implementations while maintaining high adoption quality. Regular travel supports onsite engagements and client maturity.

Qualifikationen

• 3+ years leading client implementations or onboarding, ideally across customer success, professional services consulting or transformation.
• A consultative style, with a focus on change management over technical configuration.
• Strong stakeholder management across internal teams (sales, product, support, engagement) and on the client side.
• Track record of training professionals on new tools and getting them to change how they work.
• Happy to build structure where it doesn’t exist yet. We are still building our implementation process.
• Genuine interest in AI and how it’s changing professional work.

Aufgaben

• Own the end-to-end implementation experience for new firms, from contract signed through to embedded daily usage and live revenue.
• Partner with sales across the full cycle, joining the conversation before the deal closes and staying close after.
• Lead onsite and remote training sessions tailored to the firm: structured pre-work, a half to full day onsite for smaller firms and deliberate follow-up.
• Run targeted outreach after go-live to help firms reach their monthly usage targets.
• Run a clean handoff to the engagement team once firms are settled, so they can optimise long-term usage and revenue.
• Build and refine the implementation process, training and how we approach firms of different sizes.
• Bring feedback back to product and sales: what’s working, what’s blocking adoption and what we need to build next.
• Manage multiple implementations in parallel and continuously improve cycle time without trading off adoption quality

Kenntnisse

Client onboarding

Adoption focus

Stakeholder management

Training and coaching

Cross-functional collaboration

Travel readiness

Jobbeschreibung

CORTO is seeking a seasoned Client Success Manager to join our Implementation team and drive adoption of AI Paralegal across law firms. You will guide firms from signed order forms to daily usage, training and achieving monthly usage targets, with revenue tied to client success.

Collaborate with sales, product, and engagement teams, managing multiple implementations while maintaining high adoption quality. Regular travel supports onsite engagements and client maturity.