Hybrid SaaS Client Success & Adoption Lead

CORTO; Sydney; Hybrid; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Generous commission structure

Hybrid work model

Regular travel

Job summary

CORTO is seeking a Client Success Manager to join the AI Paralegal startup within our LegalTech business. You’ll own end-to-end implementation for new firms, guiding them from signed order to daily usage and live revenue.

You’ll partner with sales, product and engagement teams, run onsite and remote training, and drive adoption with clear targets. Regular travel to client sites is expected as part of a small, fast-moving team.

Qualifications

• 3+ years leading client implementations or onboarding, ideally across customer success, professional services consulting or transformation
• A consultative style, with a focus on change management over technical configuration
• Strong stakeholder management across internal teams (sales, product, support, engagement) and on the client side
• Track record of training professionals on new tools and getting them to change how they work
• Happy to build structure where it doesn’t exist yet. We are still building our implementation process
• Genuine interest in AI and how it’s changing professional work. You don’t need to be a builder but you should be a curious user

Responsibilities

• Own the end-to-end implementation experience for new firms, from contract signed through to embedded daily usage and live revenue
• Partner with sales across the full cycle, joining the conversation before the deal closes and staying close after
• Lead onsite and remote training sessions tailored to the firm: structured pre-work, a half to full day onsite for smaller firms and deliberate follow-up
• Run targeted outreach after go-live to help firms reach their monthly usage targets
• Run a clean handoff to the engagement team once firms are settled, so they can optimise long-term usage and revenue
• Build and refine the implementation process, training and how we approach firms of different sizes
• Bring feedback back to product and sales: what’s working, what’s blocking adoption and what we need to build next
• Manage multiple implementations in parallel and continuously improve cycle time without trading off adoption quality

Skills

Client implementations

Consultative selling

Stakeholder management

Training professionals

Process design

AI interest

Job description

CORTO is seeking a Client Success Manager to join the AI Paralegal startup within our LegalTech business. You’ll own end-to-end implementation for new firms, guiding them from signed order to daily usage and live revenue.

You’ll partner with sales, product and engagement teams, run onsite and remote training, and drive adoption with clear targets. Regular travel to client sites is expected as part of a small, fast-moving team.