Order Management Coordinator

Y-Axis; Australia; Hybrid; AUD 65,000 - 90,000; Full time

Job summary

Y-Axis is seeking an Order Management Specialist to support the end-to-end order-to-delivery cycle for Bosch retailers across Australia and New Zealand.

You will act as a key operational control point, ensuring retail order execution is accurate, compliant and delivered to a high standard, while managing enquiries, returns, and relations with retail partners.

Qualifications

• Experience managing end-to-end order processes.
• Strong customer service and communication skills.
• Familiarity with SAP or similar ERP systems.

Responsibilities

• Serve as a key point of contact for retail customers across AU & NZ.
• Manage enquiries via phone, email, and shared mailboxes.
• Provide timely updates on order status, availability, pricing and product information.
• Ensure all enquiries are handled in line with internal processes, approvals and escalation pathways.
• Process and manage retail orders accurately in SAP and related systems.
• Handle order entry, amendments, delivery blocks, releases and follow-ups.
• Resolve issues relating to stock, pricing, product discrepancies and delivery.
• Maintain complete and auditable records.

Skills

Order management

Customer service

Communication skills

Attention to detail

Tools

SAP

Job description

We have an exciting opportunity for an Order Management Specialist to join our Retail team, supporting the end-to-end order-to-delivery cycle for Bosch retailers across Australia and New Zealand.

In this role, you will act as a key operational control point, ensuring retail order execution is accurate, compliant and delivered to a high standard. You will play a critical role in managing order activity, resolving enquiries, coordinating returns and loan orders and maintaining strong relationships with retail partners.

What does this role involve?

- Serve as a key point of contact for retail customers across AU & NZ

- Manage enquiries via phone, email, and shared mailboxes

- Provide timely updates on order status, availability, pricing and product information

- Ensure all enquiries are handled in line with internal processes, approvals and escalation pathways

End-to-End Order Management

- Process and manage retail orders accurately in SAP and related systems

- Handle order entry, amendments, delivery blocks, releases and follow-ups

- Resolve issues relating to stock, pricing, product discrepancies and delivery

- Maintain complete and auditable records,