Order Management Specialist

Abb Australia; Melbourne; Hybrid; AUD 70,000 - 95,000; Full time

Job summary

ABB is seeking an Order Management Specialist to support our Australia and New Zealand Electrification Products business. You’ll own customer orders, claims, and service requests, partnering with cross-functional teams to deliver excellent customer experiences and drive process improvements.

The role emphasizes curiosity, tech-savviness, and continuous improvement, with a hybrid work model in Australia. Early-career professionals and graduates are encouraged to apply.

Qualifications

• Experience in customer operations or order management in a technical/industrial/B2B environment.
• Strong focus on customer outcomes and service excellence.
• Experience with ERP systems (SAP) and MS Excel; exposure to Power BI.
• Good communication and stakeholder management across cross-functional teams.

Responsibilities

• Act as liaison between customers and internal teams to ensure exceptional customer experience.
• Manage orders and requests with accuracy through the order lifecycle.
• Own issue resolution and claims management with cross-functional collaboration.
• Analyze processes and systems to identify simplifications and automation opportunities.
• Lead continuous improvement initiatives in order management workflows and systems.
• Collaborate with stakeholders on system improvements and upgrades.
• Use data to identify trends and support decision making.
• Maintain accurate records and reporting to improve performance and satisfaction.
• Foster culture of innovation and teamwork.

Skills

Customer focus

ERP systems (SAP)

Excel

Power BI

Salesforce

Stakeholder management

Process improvement

Tools

SAP

Excel

Power BI

Salesforce

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Customer Operations Manager - AU & NZ

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Your Role and Responsibilities

In this role, you’ll help run what runs the world by delivering meaningful work that creates real impact. Join ABB as an Order Management Specialist and support our Electrification Products business across Australia and New Zealand.

This is more than a traditional order management role. We’re looking for someone who is curious, tech-savvy, and energized by finding smarter ways of working. You’ll play a key role in supporting our customers while also helping shape the future of our processes, systems, and customer experience.

Working closely with the Customer Operations Manager and cross-functional teams, you’ll take ownership of customer orders, claims, and service requests while identifying opportunities to improve efficiency, strengthen processes, and optimize the systems we use every day.

Whether you’re an early-career professional, recent graduate, or someone looking to build a long-term career in supply chain and customer operations, we’d love to hear from you if you’re eager to learn, challenge the status quo, and bring fresh thinking to the team.

Work model:

Hybrid

What You’ll Be Doing

• Deliver outstanding customer service by acting as a key liaison between customers and internal teams, ensuring every decision is made with the customer experience in mind.
• Manage customer orders and requests with accuracy, efficiency, and a strong attention to detail throughout the order lifecycle.
• Take ownership of issue resolution and claims management, working collaboratively with internal stakeholders to achieve positive customer outcomes.
• Analyze existing processes and systems, identifying opportunities to simplify, automate, and improve ways of working.
• Lead and support continuous improvement initiatives, driving enhancements across order management processes, workflows, and systems.
• Partner with key stakeholders to help shape system improvements and contribute to future system upgrades and transformation projects.
• Use data and insights to identify trends, solve problems, and support informed decision-making.
• Maintain accurate records and reporting while helping improve operational performance and customer satisfaction.
• Champion a culture of innovation, collaboration, and continuous improvement across the team.

What We’re Looking For

• Experience in customer service, customer operations, supply chain, order management, or a similar role within a technical, industrial, or B2B environment.
• Strong customer focus and a genuine desire to deliver exceptional service and outcomes.
• Experience working with ERP systems such as SAP and a strong interest in understanding how systems can drive operational excellence.
• Advanced Microsoft Excel skills and exposure to Power BI, with the ability to analyse data and translate insights into actions.
• Strong communication and stakeholder management skills, with the ability to collaborate across multiple teams.
• A process-driven mindset with a passion for continuous improvement and operational efficiency.
• Experience with Salesforce or similar CRM platforms is highly regarded.
• Strong attention to detail combined with the ability to see the bigger picture and recommend improvements.
• A proactive, positive attitude and willingness to challenge existing processes in pursuit of better outcomes.

Early Talent Welcome

We’re particularly interested in speaking with ambitious early-career professionals and graduates who are looking to build a career in Supply Chain, Customer Operations, Business Analytics, or Process Improvement.

If you bring energy, curiosity, strong digital literacy, and a desire to make things better, we’ll provide the support, development, and opportunities to help you grow. We value fresh perspectives and new ideas, and we’re looking for people who aren’t afraid to question existing processes, leverage technology, and contribute to the future of the business.

Our team believes the best ideas can come from anywhere. If you’re motivated, customer-focused, and excited about improving systems, processes, and the way we work, we want to hear from you.

About Us

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division’s technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division’s portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world’s largest data center companies with advanced energy-efficient UPS solutions. The Division’s ABB Ability™ Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That’s why we welcome people from all backgrounds and experiences.

Ready to make an impact?