Impactful Operations Leader – Health & Community Services

Summit Health Solutions ACT Pty LTd; Canberra; On-site; AUD 130,000 - 145,000; Full time

Job summary

Summit Health Solutions ACT Pty LTd is seeking an experienced Operations Manager to lead day-to-day performance across service delivery, workforce and client experience in Canberra. You will drive service quality, workforce capacity and financial discipline while protecting Summit’s compassionate, person-centred approach.

The role reports to Directors and emphasises accountability, collaboration with care managers and partners, and strategic growth.

Qualifications

• Five years' operational or service-management experience in aged care or community health.
• At least three years' people-leadership experience, including responsibility for team performance, development and accountability.
• Demonstrated ownership of budgets, revenue or cost performance, workforce capacity, utilisation, KPIs and service outcomes.
• A record of improving services, workflows and stakeholder relationships and leading change through to measurable results.
• Clear communication, sound judgement, strong follow-through and the ability to manage competing priorities calmly.
• A genuine commitment to helping older Australians age well and remain at home.

Responsibilities

• Lead day-to-day operational performance across service delivery, workforce, client experience, systems and business infrastructure.
• Team leadership, role clarity, accountability, workforce planning and performance follow-through.
• Trusted relationships with clients, families, Care Managers, aged-care providers and referral partners.
• Sustainable service growth by aligning referral demand with workforce and delivery capacity.
• Operational and financial performance, including revenue, workforce cost, utilisation, productivity and service variance.
• Quality, complaints, incidents, compliance, risk and continuous improvement.
• Efficient workflows, effective business systems and fit-for-purpose operational infrastructure.
• Clear reporting to the Directors, supported by relevant facts, risks and recommended actions.
• Operational implementation of new services, growth priorities and Summit’s continued development in aged care.

Skills

People leadership

Budget management

Communication

Stakeholder engagement

Change leadership

Education

Tertiary qualification in business/management/health administration/health/aged care or equivalent

Job description

Summit Health Solutions ACT Pty LTd is seeking an experienced Operations Manager to lead day-to-day performance across service delivery, workforce and client experience in Canberra. You will drive service quality, workforce capacity and financial discipline while protecting Summit’s compassionate, person-centred approach.

The role reports to Directors and emphasises accountability, collaboration with care managers and partners, and strategic growth.