Hospital Support Services Leader for Operational Excellence

Compass Group Pty Limited; Canberra; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Healthcare leadership

Structured onboarding

Comprehensive training

Job summary

Compass Group Pty Limited in Canberra leads a high-performing support services team within a major healthcare facility. You will oversee daily operations, workforce planning and rosters while driving service excellence and safety adherence.

You will manage budgets and labour costs, lead recruitment and staff development, and partner with clinical teams to deliver outstanding patient care and operational performance.

Qualifications

• Proven experience leading support services or operations in a large, complex environment within healthcare.
• Strong leadership to motivate and develop diverse teams.
• Experience with rosters, workforce planning and labour cost control.
• Commitment to workplace safety and compliance.
• Excellent stakeholder communication and collaboration skills.

Responsibilities

• Lead day-to-day support service operations across the hospital.
• Manage workforce planning, rostering, staffing allocation and leave management.
• Drive service excellence through audits, inspections and compliance monitoring.
• Ensure adherence to healthcare cleaning standards and infection prevention protocols.
• Manage budgets, labour costs, stock control and operational performance.
• Lead recruitment, onboarding and ongoing development of team members.

Skills

Team leadership

Workforce planning

Rostering

Budget management

Stakeholder management

Safety & compliance

Reporting & analytics

Tools

Deputy

Payroll platforms

Audit tools

Reporting software

Job description

Compass Group Pty Limited in Canberra leads a high-performing support services team within a major healthcare facility. You will oversee daily operations, workforce planning and rosters while driving service excellence and safety adherence.

You will manage budgets and labour costs, lead recruitment and staff development, and partner with clinical teams to deliver outstanding patient care and operational performance.