Impactful Library & Customer Service Leader | Flexible Hours

Council Jobs; Sydney; On-site; AUD 175,000 - 215,000; Full time

Benefits offered by this job

Harbour view work locations

Fitness Passport

Flexible working hours

Health and Well-Being programs

Employee recognition program

Weekly fruit baskets

Counselling sessions

Financial planning advice

Transport allowance

Local government events access

Proximity to transport

Job summary

North Sydney Council is seeking a Service Unit Manager for Library and Customer Service in Sydney. The role provides strategic leadership across Council’s Library and Customer Service functions, ensuring services are customer-focused, accessible, responsive and aligned with community needs.

You’ll lead service planning, performance, resource and risk management, identifying opportunities to improve the customer experience and strengthen service delivery across both departments, while

Responsibilities

• Provide strategic leadership across Library and Customer Service functions.
• Lead service planning, performance, resource and risk management.
• Identify opportunities to improve the customer experience and strengthen service delivery.
• Engage with staff, stakeholders and the community to shape future direction.

Job description

North Sydney Council is seeking a Service Unit Manager for Library and Customer Service in Sydney. The role provides strategic leadership across Council’s Library and Customer Service functions, ensuring services are customer-focused, accessible, responsive and aligned with community needs.

You’ll lead service planning, performance, resource and risk management, identifying opportunities to improve the customer experience and strengthen service delivery across both departments, while