Library Operations Lead — Flexible Hours & Growth

Careers at Council; Wollongong City Council; Hybrid; AUD 123,000 - 138,000; Full time

Benefits offered by this job

Hybrid work options

Flex-time

Rostered days off

Five weeks annual leave

Job summary

Wollongong City Council is seeking an experienced library operations leader to guide services across Wollongong's southern library network. You will lead frontline library operations, home library services and community programs while supporting Team Leaders and staff.

You will work with employees, library leaders and Council colleagues to navigate change, build capability and deliver exceptional customer experiences in a changing environment.

Qualifications

• Experience leading and developing teams in a library, community, customer service or similar service delivery environment.
• Confidence managing operational priorities across multiple locations or service areas.
• Strong interpersonal, communication and negotiation skills.
• Experience supporting teams through change, challenges and evolving service requirements.
• Embed child safe practices in library services and programs.

Responsibilities

• Lead and support library employees and Team Leaders to deliver high-quality, customer-focused services across multiple library locations.
• Coordinate day-to-day library operations, ensuring services remain responsive, inclusive and aligned with community needs.
• Support the delivery of services including frontline library operations, community programs and home library services.
• Build a positive team culture through coaching, mentoring, performance support and capability development.
• Navigate complex people matters and workplace challenges with professionalism, fairness and sound judgement.
• Work collaboratively with colleagues across Wollongong City Libraries to contribute to strategic initiatives, projects and service improvements.
• Support change initiatives and help teams adapt to evolving service models and community expectations.
• Monitor service delivery outcomes, analyse information and apply insights to improve customer experience and operational performance.
• Foster strong relationships with community groups, stakeholders, library partners and Council teams.
• Promote a safe, inclusive and welcoming environment for customers, employees and volunteers.

Skills

Library operations leadership

People leadership

Stakeholder engagement

Change management

Decision making

Education

Degree in a relevant field

Job description

Wollongong City Council is seeking an experienced library operations leader to guide services across Wollongong's southern library network. You will lead frontline library operations, home library services and community programs while supporting Team Leaders and staff.

You will work with employees, library leaders and Council colleagues to navigate change, build capability and deliver exceptional customer experiences in a changing environment.