Service Unit Manager Library And Customer Service

Council Jobs; Sydney; On-site; AUD 175,000 - 215,000; Full time

Benefits offered by this job

Harbour view work locations

Fitness Passport

Flexible working hours

Health and Well-Being programs

Employee recognition program

Weekly fruit baskets

Counselling sessions

Financial planning advice

Transport allowance

Local government events access

Proximity to transport

Job summary

North Sydney Council is seeking a Service Unit Manager for Library and Customer Service in Sydney. The role provides strategic leadership across Council’s Library and Customer Service functions, ensuring services are customer-focused, accessible, responsive and aligned with community needs.

You’ll lead service planning, performance, resource and risk management, identifying opportunities to improve the customer experience and strengthen service delivery across both departments, while

Responsibilities

• Provide strategic leadership across Library and Customer Service functions.
• Lead service planning, performance, resource and risk management.
• Identify opportunities to improve the customer experience and strengthen service delivery.
• Engage with staff, stakeholders and the community to shape future direction.

Job description

Service Unit Manager Library And Customer Service

Join our team at North Sydney Council as the Service Unit Manager for Library and Customer Service, a role where your leadership will have a direct meaningful impact on our community.

At North Sydney Council, we are dedicated to creating a vibrant and sustainable community where every resident feels valued and engaged. Our commitment to innovation and excellence drives us to continually improve our services and operations, ensuring we meet the needs of our diverse community.

As a pivotal part of the Corporate Services Division, plays a crucial role in maintaining public safety and compliance, while also enhancing community satisfaction through effective service delivery.

The role

Reporting to the Director Corporate Services, as the Service Unit Manager Library & Customer Service, you’ll provide strategic leadership across Council’s Library and Customer Service functions, ensuring services are customer-focused, accessible, responsive and aligned with the needs of our community.

You’ll lead service planning, performance, resource and risk management, while identifying opportunities to improve the customer experience and strengthen service delivery across both departments.

Working closely with your team and key stakeholders across Council and the broader community, you’ll provide strategic advice and help shape the future direction of these important community-facing services.

The person

We’re looking for an experienced and collaborative leader who brings strong customer service, people leadership and strategic management skills.

You’ll be confident managing resources, risk and competing priorities, with the ability to use data, community insights and emerging trends to identify opportunities for improvement.

A strong communicator and relationship builder, you’ll engage effectively with staff, stakeholders and the community, while remaining adaptable and solutions-focused in a fast-paced environment.

Above all, you’ll bring a genuine passion and commitment to delivering accessible, inclusive and high-quality services that make a positive difference to our community.

Why work at NSC?

We're committed to creating a diverse, inclusive and positive workplace. Our teams are reflective of the communities in which we operate, and we value the unique contribution each member makes to the North Sydney Council. The work we do makes a real difference to the lives of our residents and contributes to their economic and social wellbeing.

North Sydney Council as an employer offers excellent employee benefits such as:

• Easy accessibility to work with spectacular harbour view work locations
• Access to Fitness Passport
• Excellent work-life balance with a 35-hour working week for indoor employees or fortnightly RDO’s for outdoor employees
• Flexible working hours with access to flexi-time for indoor employees
• Freedom to direct contributions to any compliant superannuation fund
• Health and Well-being programs for all employees such as skin checks, flu vaccinations, circuit and boxing classes
• Access to employee recognition and reward program
• Weekly fruit baskets
• Free access to counselling sessions through our Employee Assistance Program
• Free financial advice by a certified Financial Planner
• Monetary transport allowance
• Invitations to local government events, training and planning sessions
• Close locale to transport options including train, bus, metro and bike ways

TRP Range: $175,000 to $215,000 per annum (inclusive of 12% superannuation and Annualised allowance)

35 hours per week

Closing Date: 21 October 2026 - 11.30pm

North Sydney Council is committed to the principles of Equal Employment Opportunity in order to provide a working environment that embraces and values diversity and inclusion. North Sydney Council also adheres to the principles of a child safe organisation and is committed to the care and protection of all children and young people.We strongly encourage candidates from wide-ranging backgrounds, identities and experiences to apply.