Impactful Energy CX Specialist (12-Month Contract)

AGL; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

AGL is seeking a Customer Experience Specialist for a 12-month Max Term opportunity in Melbourne. You will manage inquiries from Commercial & Industrial customers via email and calls, building strong relationships and resolving issues at first contact or through case management.

You will collaborate with BDMs and service teams to ensure contractual obligations are met, drive improvements, and deliver superior customer experiences in a dynamic energy environment.

Qualifications

• Proven experience managing complex contracts and relationships within energy sector.
• Strong networking with internal and external stakeholders.
• Ability to interpret customer data and processes to improve service efficiencies.
• Experience handling challenging customer issues with multiple stakeholders.
• Excellent written and verbal communication skills.
• SAP experience is advantageous.

Responsibilities

• Develop and maintain strong relationships with existing strategic clients as the primary contact for service and operational issues.
• Collaborate with BDMs and operations to ensure contractual obligations and high service levels are met.
• Ensure high customer satisfaction through proactive communication and project management with stakeholders.
• Identify issues, risks and opportunities to drive process, automation, and product improvements.
• Represent AGL with a proactive and authentic service delivery to differentiate from competitors.

Skills

Relationship management

Stakeholder engagement

Communication (written)

Communication (verbal)

Problem solving

Tools

SAP

Job description

AGL is seeking a Customer Experience Specialist for a 12-month Max Term opportunity in Melbourne. You will manage inquiries from Commercial & Industrial customers via email and calls, building strong relationships and resolving issues at first contact or through case management.

You will collaborate with BDMs and service teams to ensure contractual obligations are met, drive improvements, and deliver superior customer experiences in a dynamic energy environment.