Energy CX Specialist — 12-Month Contract

AGL Energy; Adelaide; On-site; AUD 70,000 - 90,000; Full time

Job summary

AGL Energy is seeking a Customer Experience Specialist for a 12-month max-term role based in Docklands, Victoria. You will respond to enquiries from commercial and industrial customers via email and calls, escalating where needed, and work with internal teams to meet contractual obligations.

The role focuses on building strong client relationships, proactive service delivery, and identifying improvements to enhance customer experience across the business.

Qualifications

• Experience managing complex contracts and relationships within energy industry.
• Strong networking with internal and external stakeholders.
• Excellent written and verbal communication with customers and stakeholders.

Responsibilities

• Develop and maintain relationships with strategic clients as primary contact for service issues.
• Collaborate with BDMs and service teams to meet contractual obligations and service levels.
• Ensure high customer satisfaction through proactive communication and project management.

Skills

Contract management

Stakeholder management

Communication

Customer service

Tools

SAP

Job description

AGL Energy is seeking a Customer Experience Specialist for a 12-month max-term role based in Docklands, Victoria. You will respond to enquiries from commercial and industrial customers via email and calls, escalating where needed, and work with internal teams to meet contractual obligations.

The role focuses on building strong client relationships, proactive service delivery, and identifying improvements to enhance customer experience across the business.