Energy CX Specialist — 12-Month Term, Impactful Role

AGL Energy Limited; Melbourne; Vor Ort; AUD 65.000 - 85.000; Vollzeit

Zusammenfassung

AGL Energy Limited in Docklands, VIC, is seeking a Customer Experience Specialist for a 12-month max term. You will manage inquiries from Commercial & Industrial customers, respond via email and calls, and coordinate with internal teams to resolve needs at first contact where possible.

As part of the role, you will nurture relationships with key clients, escalate issues, and support service delivery to meet contractual obligations, aiming to deliver exceptional customer experiences and process

Qualifikationen

• Experience managing complex contracts in the energy sector.
• Strong networking and stakeholder engagement skills.
• Ability to analyze customer data to drive service improvements.
• Excellent written and verbal communication abilities.

Aufgaben

• Develop and maintain strong relationships with existing strategic clients.
• Collaborate with BDMs and service teams to meet contractual obligations.
• Ensure high levels of customer satisfaction through proactive communication.
• Proactively identify issues and drive process improvements and automation.
• Influence customer perception through proactive, differentiated service delivery.

Kenntnisse

Contract management

Stakeholder management

Customer data analysis

Communication

Tools

SAP

Jobbeschreibung

AGL Energy Limited in Docklands, VIC, is seeking a Customer Experience Specialist for a 12-month max term. You will manage inquiries from Commercial & Industrial customers, respond via email and calls, and coordinate with internal teams to resolve needs at first contact where possible.

As part of the role, you will nurture relationships with key clients, escalate issues, and support service delivery to meet contractual obligations, aiming to deliver exceptional customer experiences and process