Energy CX Specialist — 12-Month Term

Agl; Adelaide; On-site; AUD 70,000 - 90,000; Full time

Job summary

AGL is seeking a Customer Experience Specialist for a 12-month max term role in Docklands, VIC. You will manage inquiries from commercial and industrial customers via email and calls, resolving issues at first contact or through case management to ensure a positive experience.

You'll work with the BDMs and service teams to meet contractual obligations, proactively communicate, and drive improvements in processes and automation to deliver superior service across stakeholders.

Qualifications

• Proven experience managing complex contracts in the energy sector.
• Strong ability to engage internal and external stakeholders.
• Experience analyzing customer data to deliver efficiencies.
• Ability to handle challenging issues with multiple teams.
• Experience with SAP is advantageous.

Responsibilities

• Develop and maintain relationships with strategic clients as primary contact.
• Collaborate with BDMs and operations to meet contractual obligations.
• Ensure high customer satisfaction through proactive communication.
• Identify issues and opportunities to drive improvements in processes and automation.
• Influence customer perception with proactive, differentiated service.

Skills

Contract management

Stakeholder management

SAP

Customer service excellence

Attention to detail

Tools

SAP

CRM systems

Job description

AGL is seeking a Customer Experience Specialist for a 12-month max term role in Docklands, VIC. You will manage inquiries from commercial and industrial customers via email and calls, resolving issues at first contact or through case management to ensure a positive experience.

You'll work with the BDMs and service teams to meet contractual obligations, proactively communicate, and drive improvements in processes and automation to deliver superior service across stakeholders.