Impactful DFV Case Manager – Refuge & Outreach

The Salvation Army Australia; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Salary packaging benefits

Meals and entertainment benefit

Flexible working conditions

Paid parental leave - 12 weeks

Volunteer leave

Job summary

The Salvation Army Australia is seeking a compassionate DFV Case Manager – Refuge & Outreach to support women and children affected by domestic and family violence. The role focuses on specialist case management across refuge and outreach settings, guiding safety, recovery and independence in Sydney's Inner West with travel between locations.

It is a full-time SCHADS Award Level 5 position. As a women-focused role, it requires a genuine occupational qualification under NSW law.

Qualifications

• Experience in DFV risk assessment, safety planning and case management.
• Experience with clients with complex needs incl. mental health and AOD.
• Trauma-informed and culturally safe practice.
• Ability to communicate clearly and document case notes.

Responsibilities

• Provide welcoming and responsive support to women seeking assistance in refuge and community settings.
• Deliver culturally safe and appropriate support to First Nations women and families.
• Build strong therapeutic relationships that encourage self-determination and participation.
• Undertake ongoing risk assessments, safety planning, and case management.
• Develop and review individual case plans in partnership with clients.
• Support clients to access housing, health, legal, financial, and community services.
• Advocate on behalf of clients and strengthen referral pathways with external agencies.
• Provide outreach support to women transitioning into stable accommodation.
• Maintain accurate client records and case notes in line with organisational standards.
• Participate in team meetings, supervision, training, and community engagement activities.
• Contribute to the day-to-day operations of the refuge, including intake and recovery activities.
• Participate in an after-hours on-call roster as required.

Skills

DFV sector experience

Trauma-informed practice

Culturally safe practice

Client advocacy

Documentation skills

Communication skills

Stakeholder collaboration

Driver's Licence

Working with Children Check

Education

Social Work / Psychology / Community Services degree

Job description

The Salvation Army Australia is seeking a compassionate DFV Case Manager – Refuge & Outreach to support women and children affected by domestic and family violence. The role focuses on specialist case management across refuge and outreach settings, guiding safety, recovery and independence in Sydney's Inner West with travel between locations.

It is a full-time SCHADS Award Level 5 position. As a women-focused role, it requires a genuine occupational qualification under NSW law.