DFV Refuge & Outreach Case Manager

The Salvation Army; Sydney; On-site; AUD 75,000 - 105,000; Full time

Benefits offered by this job

Salary packaging

Flexible working conditions

Health, fitness and financial benefits

Paid parental leave

Leave purchase scheme

Job summary

The Salvation Army is seeking a compassionate DFV Case Manager – Refuge & Outreach to provide specialist case management for women and children experiencing domestic and family violence in Sydney's Inner West, with travel across service locations. This full-time role is SCHADS Award Level 5 and requires a genuine occupational qualification under NSW law.

Join a values-driven team delivering refuge and outreach support, safety planning, housing and service access, and recovery‑oriented care while

Qualifications

• Experience in domestic and family violence sector.
• Strong knowledge of risk assessment, safety planning, and recovery‑oriented practice.
• Experience with clients with complex needs including mental health and AOD concerns.
• Understanding of trauma-informed and culturally safe practice.
• Ability to work collaboratively with clients and external service providers.

Responsibilities

• Provide welcoming and responsive support to women seeking assistance in refuge and community settings.
• Deliver culturally safe and appropriate support to First Nations women and families.
• Build strong therapeutic relationships that encourage self-determination and participation.
• Undertake ongoing risk assessments, safety planning, and case management.
• Develop and review individual case plans in partnership with clients.
• Support clients to access housing, health, legal, financial, and community services.
• Advocate on behalf of clients and strengthen referral pathways with external agencies.
• Provide outreach support to women transitioning into stable accommodation.
• Maintain accurate client records and case notes in line with organizational standards.
• Participate in team meetings, supervision, training, and community engagement activities.
• Contribute to the day-to-day operations of the refuge, including intake and recovery activities.
• Participate in an after-hours on-call roster as required.

Skills

DFV risk assessment

Case management

Trauma-informed practice

Communication skills

Collaborative work with external agenc

Education

Degree in Social Work, Psychology, or related field

Job description

The Salvation Army is seeking a compassionate DFV Case Manager – Refuge & Outreach to provide specialist case management for women and children experiencing domestic and family violence in Sydney's Inner West, with travel across service locations. This full-time role is SCHADS Award Level 5 and requires a genuine occupational qualification under NSW law.

Join a values-driven team delivering refuge and outreach support, safety planning, housing and service access, and recovery‑oriented care while