Case Manager – Complex Injury & Wellbeing Focus | Hybrid

Junee Southern Cross; Newcastle; Hybrid; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Hybrid work options

Fitness Passport

RewardsHub discounts (350+ retailers)

Corporate wellbeing program

Comprehensive learning and development

EAP access for employees and families

Company-wide celebration events

Annual incentive scheme + salaryReview

Job summary

EML in Newcastle is seeking a permanent, full-time Claims Specialist to manage workers' compensation cases with a focus on higher-need clients. You will oversee complex injuries and coordinate with medical professionals, insurers and employers to drive positive outcomes.

You will conduct entitlement reviews, lead medical case conferences and develop wellbeing plans, enabling improved wellbeing and customer satisfaction.

Qualifications

• 12 months of insurance/workers compensation experience desirable.
• Relevant allied health, insurance or business qualification is desirable but not mandatory.
• Strong technical and case management capabilities.
• Ability to multitask and adapt priorities.

Responsibilities

• Manage a portfolio of WWHN claims, including liability determinations for Section 60 requests.
• Conduct entitlement reviews for weekly compensation and medical expenses.
• Oversee claims involving both physical and psychological injuries.
• Facilitate medical case conferences and lead strategic claims reviews.
• Independently manage a portfolio of both physical and psychological injury claims.
• Detailed and person-centric completion of Wellbeing Plans with workers, doctors and providers.

Skills

Case management

Insurance experience

Multitasking

Proactive mindset

Attention to detail

Stakeholder meetings

Education

Allied health/insurance/business qualification

Job description

EML in Newcastle is seeking a permanent, full-time Claims Specialist to manage workers' compensation cases with a focus on higher-need clients. You will oversee complex injuries and coordinate with medical professionals, insurers and employers to drive positive outcomes.

You will conduct entitlement reviews, lead medical case conferences and develop wellbeing plans, enabling improved wellbeing and customer satisfaction.