Impactful Apps & Platforms Support Analyst - Hybrid

the original; Parramatta; Ibrido; AUD 117.000 - 129.000; Tempo pieno

Vantaggi offerti da questo lavoro

Superannuation

Annual leave loading

Descrizione del lavoro

The Department of Climate Change, Energy, the Environment and Water (DCCEEW) seeks a Support Analyst – Applications & Platforms to safeguard packaged applications, websites and digital services. You will provide hands-on operational support across cloud, managed and hybrid environments, ensuring reliable, secure services for staff and the public.

You will triage incidents, restore services quickly, test changes, and work with internal teams and vendors to improve platforms.

Competenze

• Relevant tertiary qualifications and/or significant experience in application, website or digital service support.

Mansioni

• Provide operational support for packaged applications, websites and digital services across cloud, managed and hybrid environments.
• Triage incidents and respond to service requests to maintain performance and availability.
• Restore services quickly when issues arise and coordinate fixes.
• Test and implement application and website changes across test, staging and production environments.
• Identify opportunities to automate routine support, monitoring and administration tasks.
• Track service availability and performance and maintain support documentation.

Conoscenze

Incident management

Problem management

Change management

Application support

Formazione

Tertiary IT qualifications

Descrizione del lavoro

The Department of Climate Change, Energy, the Environment and Water (DCCEEW) seeks a Support Analyst – Applications & Platforms to safeguard packaged applications, websites and digital services. You will provide hands-on operational support across cloud, managed and hybrid environments, ensuring reliable, secure services for staff and the public.

You will triage incidents, restore services quickly, test changes, and work with internal teams and vendors to improve platforms.