Support Analyst Apps And Platforms

the original; Sydney; Híbrido; AUD 117.000 - 129.000; Jornada completa

Descripción de la vacante

The Department of Climate Change, Energy, the Environment and Water (DCCEEW) is seeking a Support Analyst – Applications & Platforms to help keep our packaged applications, websites and digital services reliable, secure and ready for what’s next.

Based in Parramatta with hybrid working, you will provide operational support, triage incidents, restore services quickly, test changes across test, staging and production, and collaborate with internal teams and external vendors.

Formación

• Experience supporting packaged applications, websites or digital services across cloud, managed or hybrid environments.
• Understanding incident, problem and change-management practices.
• Able to troubleshoot issues across applications, integrations and supporting services.

Responsabilidades

• Provide operational support for packaged applications, websites and digital services.
• Triage incidents and respond to service requests; restore services quickly.
• Test and implement application and website changes across test, staging and production environments.
• Identify opportunities to automate routine tasks; maintain documentation and knowledge articles.
• Coordinate with internal teams and external vendors to resolve issues and improve services.

Conocimientos

Experience supporting packaged apps, w

Incident and problem management

Change management

Troubleshooting applications and APIs

Customer-focused

Educación

Relevant tertiary qualifications

Descripción del empleo

Support Analyst – Applications & Platforms

Location: Parramatta, hybrid working supported.

Contract: Temporary until 30 June 2027 with possibility of ongoing employment.

Salary: $116,981 to $129,492 + super and annual leave loading.

Job Summary: If you enjoy untangling complex application issues, keeping critical platforms running smoothly, and making technology work better for people, this role puts your skills where they truly matter.

At DCCEEW, technology underpins how we protect the environment, manage water resources and drive the transition to a net-zero future. We are looking for a Support Analyst – Applications & Platforms to help keep our packaged applications, websites and digital services reliable, secure and ready for what’s next.

About the role

As a Support Analyst, you will provide operational support for the packaged applications, websites and digital services our people rely on every day to protect the environment and inform the public. You will:

• Support packaged applications and websites hosted across cloud, managed and hybrid environments
• Triage incidents and respond to service requests
• Restore services quickly when things go wrong
• Test and implement application and website changes across test, staging and production environments
• Identify opportunities to automate routine support, monitoring and administration tasks
• Track service availability and performance, and maintain support documentation and knowledge articles
• Work closely with internal teams and external vendors to resolve issues and improve services

This is a hands-on role with real variety - from incident response and problem management to application administration, vendor coordination and continuous improvement across content management systems (CMS), websites, packaged applications and related integrations.

About you

You don’t need to tick every box, but you will likely bring practical experience supporting packaged applications, websites or digital services across cloud, managed or hybrid environments. You will understand incident, problem and change-management practices and be comfortable troubleshooting issues across applications, integrations and supporting services. You will be customer focused, able to manage competing priorities and confident working with technical teams, business stakeholders and external vendors. Relevant tertiary qualifications are welcome, but practical, hands-on experience is just as important.

Cyber security is everyone’s responsibility at DCCEEW. In this role, you will play an active part in protecting the Department’s digital resources and supporting a strong security posture.

Essential Requirements

• Relevant tertiary qualifications and/or significant experience in application, website or digital service support

Who we are

The Department of Climate Change, Energy, the Environment and Water (DCCEEW) works to protect the state’s environment and heritage. It leads the way on climate change, driving the sustainable transition to a net zero economy, powered by affordable, reliable, and clean energy.

DCCEEW conserves and protects the state’s natural environment. It manages the NSW national park estate, including its rich and diverse biodiversity and Aboriginal cultural heritage for future generations.

DCCEEW also ensures sustainable management of water resources across the state, to support the environment, communities and industry.

We acknowledge the ongoing custodial responsibilities of the Aboriginal peoples of NSW to care for Country and water and are committed to establishing meaningful partnerships with Aboriginal peoples in the management of the environment.

EEO & Diversity Statement

Our workforce represents people of all ages and genders, Aboriginal and Torres Strait Islander people, people with disabilities, the LGBTQI+ community, and people from diverse ethnic and cultural backgrounds. We are committed to making our state a vibrant and inclusive place to live, work, and thrive for everyone.

Applications close Monday, 02 Nov at 11:55PM.